Am I right or wrong on this postage issue?

magennta03 — Wed, 15 Aug 2012 08:04:04 GMT

Hi , I am hoping someone can help clear up an issue I am having at the moment.

I bought an item from a seller, in which the postage info states that you have several options, 1. free post,

2 Express Post- There is a $4.50 fee to post anywhere within Australia. With Express Post, delivery time can be between 1-2 business days if you are in a Next Business Day. 3.Registered post $4.50 OR

4. Express Post W/ Insurance- There is a fee of $9 to post anywhere within Australia. This Method of postage comes with Insurance in the case where the item is lost or damaged. The delivery time is 1-2 business days excluding weekends

Now the options that came up in check out were all of the above but with one difference the Express post with insurance was listed as express post platinum. I chose the platinum option as I wanted this item quickly and it had insurance , yet when my item arrived it has been put into a normal express post bag NO INSURANCE

After emailing the seller and asking why did I pay for 1 thing but get another, I recieved this reply -

"On our game description in the Postage section we have advertised the $9 option as Express Post/With Insurance however under eBay section it comes under Express Post Platinum. What we advertised and hat we have posted is infact correct. If you check with your local Post office the price of the Express Post satchel that your item was posted in $9.70 so we did not over charge you."

so my question is am I right in being upset as I feel like I could have saved myself $4.50 and just paid for express post?

Thanks for your help

😃

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Am I right or wrong on this postage issue?