https://community.ebay.com.au/t5/Packaging-Shipping/Excess-postage-costs/qaa-p/612754#M2433 <P>No you're not being unreasonable but you won't get a refund. Ebay allows sellers to charge <STRONG>postage and handling </STRONG>although the handling in this instance seems excessive.</P><P>&nbsp;</P><P>However you bid and won knowing the overall price and was happy with it. If the seller had used a "postage paid" stamp which didn't show the actual amount, you may never have known and be annoyed.</P><P>&nbsp;</P><P>However, I would be annoyed as well, even though there is nothing you can do. When leaving your feedback, mark their postage stars right down as a sign of your displeasure. But you did buy knowing the cost, so that is really all you can do. I have seen sellers do this who charge a "parcel" rate and then send the item as a "large letter" and pocket the difference. A bit problematic as you are only supposed to send documents in the large letter rate, so not very good form on the part of the seller.</P><P>&nbsp;</P><P>However in future please do understand that the price on the parcel is postage <STRONG>and handling.</STRONG>&nbsp; I quite often can charge up to $20 handling on top of my postage price (but for a clock for $1000 you want it well packed don't you?) so there are a lot of variables.</P> Tue, 13 Aug 2013 21:43:55 GMT a_beautiful_room 2013-08-13T21:43:55Z https://community.ebay.com.au/t5/Packaging-Shipping/Excess-postage-costs/qaq-p/612624 Hi, I just received an item I won on auction. At time of payment I was charged $8.50 postage. On arrival of my parcel it was post marked $1.80, a differences of $6.70. Additional the envelope was used, turned inside out and stapled and taped back together. The garment inside was placed in crumpled used 'parcel post' bag.<BR />I have contacted the seller (politely) and she maintains that the postage cost is part of the overall item cost (even thought I won this through auction). Am I being unreasonable about my complaint or am I due a refund?<BR />Help please !!! Tue, 13 Aug 2013 15:25:05 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Excess-postage-costs/qaq-p/612624 jeflee777 2013-08-13T15:25:05Z https://community.ebay.com.au/t5/Packaging-Shipping/Excess-postage-costs/qaa-p/614762#M2439 <P>Your redress in in the feedback you leave. Had the item been impeccably packaged then i would have thought their handling fee was a bit over the top and may have only given them 3 or 4 stars for their postage but if I received a crumpled, unfolded garment in second hand packaging I would leave a neut and only one star with a scathing comment even if I had only paid a couple of bucks for postage!</P> Wed, 14 Aug 2013 12:18:25 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Excess-postage-costs/qaa-p/614762#M2439 phorum_junkie* 2013-08-14T12:18:25Z