https://community.ebay.com.au/t5/Packaging-Shipping/Global-Shipping-Program-Parcel-missing-via-wndirect/qaa-p/1380323#M3936 <P>PitneyBowes and the eBay Global Shipping Program (GSP) is a rip off, which authorities need to investigate.</P><P>&nbsp;</P><P>I recently purchased a laptop with tracked/signed for postage. &nbsp;</P><P>&nbsp;</P><P>The seller apparently wasn't even aware he was signed up to the GSP .. he was given a different address to mine. &nbsp;He was given PitneyBowes Kentucky transhipping address by Paypal/eBay. &nbsp;</P><P>&nbsp;</P><P>Seller shipped it USPS but to the PitneyBowes/PayPal/eBay address he was given, rather than the address I have registered with eBay/PayPal. &nbsp;</P><P>&nbsp;</P><P>Computer took two weeks, with days sitting with PitneyBowes, which signed for it as the recipient.&nbsp; But then held onto it for c.4 days before handing off to FEDEX, which another couple of days later handed it off to Australia Post.</P><P>&nbsp;</P><P>Item received in a broken, damaged and open box. &nbsp;Turned on.&nbsp; Four carriers.&nbsp; Photos taken.</P><P>&nbsp;</P><P>$52 premium charged by PitneyBowes/Paypal/eBay.</P><P>&nbsp;</P><P>The seller wasn't even aware they were signed up to the&nbsp;PitneyBowes/Paypal/eBay GSP.</P><P>&nbsp;</P><P>Sellers apparently have to OPT OUT, and it isn't immediately visible to them that they have been automatically signed up.</P><P>&nbsp;</P><P>Only recourse I had was to complain about the seller (as a buyer, there is no way to lodge a complaint about the GSP.&nbsp; And if you lodge a complaint, it is taken as being against the buyer but with postage included). &nbsp;</P><P>&nbsp;</P><P>Gave the seller all the info and requested he lodge a complaint about the GSP as the seller.</P><P>&nbsp;</P><P>Check all eBay purchases from the US, and tell sellers to OPT OUT.&nbsp; Do NOT buy anything from the US that uses the GSP.&nbsp; You are paying a massive premium for a significantly substandard service.</P><P>&nbsp;</P><P>Google “PitneyBowes complaints”.</P><P>&nbsp;</P><P>And try and find some simple way to complain about some aspect of the incestuous PitneyBowes/Paypal/eBay tie-up. &nbsp;</P><P>&nbsp;</P><P>The only obvious option is complain about the seller.&nbsp; Not the Service Provider.</P><P>&nbsp;</P><P>Simply disgusting.</P> Sun, 13 Jul 2014 13:13:19 GMT chuangbuyingthings 2014-07-13T13:13:19Z https://community.ebay.com.au/t5/Packaging-Shipping/Global-Shipping-Program-Parcel-missing-via-wndirect/qaq-p/1311877 <P>I have a parcel that has been shipped under the Global Shipping Program that seems to have gone missing. &nbsp;It had the original Global Tracking number of:&nbsp;<SPAN>UPAAB000000063715106 &nbsp; &nbsp; The tracking information displayed is very inconsistent and confusing there - it says that t was received into the Ebay International Shipping centre multiple times.</SPAN></P><P>&nbsp;</P><P>Now it says that it has been transferred to:&nbsp;LPKEN000000053331956 and when you click on that tracking number, it takes you to a different company (wndirect.com) where it throws up a message saying that there is no tracking information !!! &nbsp;It has been like that for several days with absolutely no update.</P><P>&nbsp;</P><P>It seems that my parcel has dissapeared into a black hole and is lost ! &nbsp; Ebay - where is my parcel ???????</P> Fri, 13 Jun 2014 21:11:33 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Global-Shipping-Program-Parcel-missing-via-wndirect/qaq-p/1311877 mt1964 2014-06-13T21:11:33Z