Question Re: Refunds in Packaging & Shipping

Refunds

sammy01*03 — Tue, 28 Dec 2021 02:51:50 GMT

I made a purchase off ebay, it was not as described so initiated a return, after much back and forth they finally agreed to accept the return. EBay said they were responsible for return postage but they repeatedly failed to provide return label. Finally I advised them I would pay it and provide a receipt for reimbursement, item had been returned and now they have only refunded the purchase price not the postage. As ebay computer says a refund was sent (even though the wrong amount) it wont let me lodge any further action.

Re: Refunds

padi*0409 — Tue, 28 Dec 2021 03:17:05 GMT

eBay will do nothing to force the seller to pay you back the postage (note that only sellers in Australia can provide a postage label). Look at the seller's feedback, where are they registered ?

You could try giving them a negative feedback and see if that spurs them into refunding you - do not remove the neg until they've refunded though, they may try to say they can't refund until the neg goes.

Re: Refunds

sammy01*03 — Tue, 04 Jan 2022 05:10:03 GMT

Unfortunately there is no place for me to leave feedback, that option has been removed.

Re: Refunds

papermoon.lady — Tue, 04 Jan 2022 05:14:16 GMT

Usually if a purchase is cancelled, you can still leave feedback from "Awaiting Feedback" on the left side of your eBay summary - provided it is less than 60 days since the purchase of course.