https://community.ebay.com.au/t5/Packaging-Shipping/Do-I-have-to-issue-a-refund/qaa-p/410577#M982 <P class="mce-p">No,&nbsp; it is the buyers problem, you have no way of knowing what has transpired whilst in transit,&nbsp; It is the buyers responsibility tp check or have the item checked before taking possession, and if it was in working order when it left, that is the end of it,&nbsp; also even if you did agree to a refund, if you thought you were in the wrong, they would have to return it, and in the exact same condition it left,</P> <P class="mce-p">Hope the fridge was not laid down in transit, and the buyer knew to let it stand for 24 hours before turning it on to allow the gas to settle.&nbsp;</P> Wed, 05 Jun 2013 23:41:55 GMT shypansy 2013-06-05T23:41:55Z https://community.ebay.com.au/t5/Packaging-Shipping/Do-I-have-to-issue-a-refund/qaq-p/410571 <P class="mce-p">I recently sold a portable fridge as pick up only.&nbsp; I had the fridge plugged in &amp; working for 3 days prior to auction ending so the buyer could see that it worked fine upon pick up.&nbsp; An interstate bidder bought it &amp; had it shipped by courier at his own expense so I unplugged it.&nbsp;&nbsp;The buyer is now claiming the fridge does not work.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">Not sure what to do.&nbsp; Do I have to refund the money?&nbsp; How can I be sure he is telling the truth.</P> Wed, 05 Jun 2013 23:31:16 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Do-I-have-to-issue-a-refund/qaq-p/410571 blandy7667 2013-06-05T23:31:16Z https://community.ebay.com.au/t5/Packaging-Shipping/Do-I-have-to-issue-a-refund/qaa-p/410577#M982 <P class="mce-p">No,&nbsp; it is the buyers problem, you have no way of knowing what has transpired whilst in transit,&nbsp; It is the buyers responsibility tp check or have the item checked before taking possession, and if it was in working order when it left, that is the end of it,&nbsp; also even if you did agree to a refund, if you thought you were in the wrong, they would have to return it, and in the exact same condition it left,</P> <P class="mce-p">Hope the fridge was not laid down in transit, and the buyer knew to let it stand for 24 hours before turning it on to allow the gas to settle.&nbsp;</P> Wed, 05 Jun 2013 23:41:55 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Do-I-have-to-issue-a-refund/qaa-p/410577#M982 shypansy 2013-06-05T23:41:55Z