https://community.ebay.com.au/t5/Selling-on-eBay/How-to-do-mutual-cancellation-before-refunding/qaa-p/433457#M11379 <P class="mce-p">You can only refund the payment from Paypal's site. The link you need is somewhere in ebay however I can't find it. I'm sure someone will help you to find it during the day.</P> Tue, 19 Feb 2013 17:29:04 GMT *new2vintage 2013-02-19T17:29:04Z https://community.ebay.com.au/t5/Selling-on-eBay/How-to-do-mutual-cancellation-before-refunding/qaq-p/433453 <P class="mce-p">Buyer paid then 2 hours later messaged to cancel order. Only been a member since Dec 12 so don't want to hassle them over this. Other feedback comments look great, so they haven't made a habit of this as far as I can see. Problem is, how do I send mutual cancellation when paypal has no option to do that as it is paid for. Do not want to refund before buyer agrees to mutual. Any clue's?</P> Tue, 19 Feb 2013 16:39:48 GMT https://community.ebay.com.au/t5/Selling-on-eBay/How-to-do-mutual-cancellation-before-refunding/qaq-p/433453 2106greencat 2013-02-19T16:39:48Z https://community.ebay.com.au/t5/Selling-on-eBay/How-to-do-mutual-cancellation-before-refunding/qaa-p/433457#M11379 <P class="mce-p">You can only refund the payment from Paypal's site. The link you need is somewhere in ebay however I can't find it. I'm sure someone will help you to find it during the day.</P> Tue, 19 Feb 2013 17:29:04 GMT https://community.ebay.com.au/t5/Selling-on-eBay/How-to-do-mutual-cancellation-before-refunding/qaa-p/433457#M11379 *new2vintage 2013-02-19T17:29:04Z