https://community.ebay.com.au/t5/Selling-on-eBay/What-should-I-do-about-an-incorrect-feedback/qaa-p/439103#M12531 <P class="mce-p">Good news, I refunded the buyer and they said they will revise the feedback.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">phorum_junkie*:&nbsp; I could not send the "correct size" because I only sell the one product/size in this category. Arrogant?! How do you know the buyer didn't make a mistake? I also never requested them to send it back by registered post which as you say, does not make sense.</P> <P class="mce-p">A lot of sellers only send to the Paypal registered address - this works for me because I use the local Post Office's app. which automatically generates the shipping label with the PayPal address. This also eliminates address errors.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">This thread is now *closed*!</P> Fri, 10 May 2013 07:59:56 GMT elitecollectibles2011 2013-05-10T07:59:56Z https://community.ebay.com.au/t5/Selling-on-eBay/What-should-I-do-about-an-incorrect-feedback/qaq-p/439029 <P class="mce-p">I have just received my first negative feedback from a buyer who said I sent him the wrong size for a mobile phone screen protector. I have checked and I am 100% certain that what I sold was the genuine article and the correct size.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">I have not left feedback for the buyer yet but I have sent him a message with links to the dimensions of both phones in question (the dimensions of which vary immensely) and requesting him to contact eBay to retract his feedback, which is erroneous.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">Should I be worried? Should I leave him feedback or wait and see?</P> <P class="mce-p">&nbsp;</P> Fri, 10 May 2013 03:37:51 GMT https://community.ebay.com.au/t5/Selling-on-eBay/What-should-I-do-about-an-incorrect-feedback/qaq-p/439029 elitecollectibles2011 2013-05-10T03:37:51Z https://community.ebay.com.au/t5/Selling-on-eBay/What-should-I-do-about-an-incorrect-feedback/qaa-p/439103#M12531 <P class="mce-p">Good news, I refunded the buyer and they said they will revise the feedback.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">phorum_junkie*:&nbsp; I could not send the "correct size" because I only sell the one product/size in this category. Arrogant?! How do you know the buyer didn't make a mistake? I also never requested them to send it back by registered post which as you say, does not make sense.</P> <P class="mce-p">A lot of sellers only send to the Paypal registered address - this works for me because I use the local Post Office's app. which automatically generates the shipping label with the PayPal address. This also eliminates address errors.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">This thread is now *closed*!</P> Fri, 10 May 2013 07:59:56 GMT https://community.ebay.com.au/t5/Selling-on-eBay/What-should-I-do-about-an-incorrect-feedback/qaa-p/439103#M12531 elitecollectibles2011 2013-05-10T07:59:56Z