https://community.ebay.com.au/t5/Selling-on-eBay/Need-yet-more-advice/qaa-p/1222199#M22093 <P>Don't cancel the case. You want to close the case. There is a big difference.</P><P>You can close it 4 days after it's opened.</P><P>Try opening resolution centre from somewhere else in case it's a glitch.</P><P>Try from account tab and res centre rather than next to item. Then to open cases.</P> Sun, 11 May 2014 23:28:57 GMT kopenhagen5 2014-05-11T23:28:57Z https://community.ebay.com.au/t5/Selling-on-eBay/Need-yet-more-advice/qaq-p/1222157 <P>Hi all..another question ( gee having a great week)..I &nbsp;opened a case on an unpaid item on may 4th ..Usually thier are no issues and after a small amount of time if buyer has not responded &nbsp;after 7 days i can close the case and get my final value fee returned ..Today is the 8 th day and when i look at case details it just tells me buyer has not responded and does not give me the usual choice boxes to tick to cancel &amp; receive credit back also providing the date i can do this which is also always thier..The only thing it shows is a small box to type in enter your response again..Not sure what to do to finish transaction..Once again any advice please</P> Sun, 11 May 2014 23:01:21 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Need-yet-more-advice/qaq-p/1222157 jenni200011 2014-05-11T23:01:21Z