https://community.ebay.com.au/t5/Selling-on-eBay/Returned-item-has-been-swapped/qaa-p/1836584#M29231 <P>Dear buyer,</P><P>I received the phone today and regret to inform it is not the same phone as the serial number and IMEI are not the same.</P><P>Have you made several purchases of the same and accidentally returned the wrong item?</P><P>If so I can return this phone and you will need to send the correct original purchase.</P><P>&nbsp;</P><P>If not, I will need to make contact to this phones carrier to get the history of this phone to determine where it came from and that the item was swapped in transit.</P><P>Kindly let me know as soon as possible, regards,</P><P>&nbsp;</P><P><STRONG>Don't refund until it's solved.</STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Aug 2015 09:43:56 GMT kopenhagen5 2015-08-12T09:43:56Z https://community.ebay.com.au/t5/Selling-on-eBay/Returned-item-has-been-swapped/qaq-p/1836572 <P>I sold an iPhone in it's box with all the original bits (I have a seperate selling account) and the buyer asked if they could return it as it wasn't quite what they wanted. They offered to recompense my selling fees &amp; pay return postage so I agreed.</P><P>&nbsp;</P><P>I have got&nbsp;the phone back with the box &amp;&nbsp;all the accessories, BUT the phone has been swapped... the serial no &amp; IMEI&nbsp;are different to the phone I sent. I haven't responded to the buyer yet as i'm not sure&nbsp;how to respond.</P><P>&nbsp;</P><P>Can someone please advise as I do not want to refund for an iPhone that is definately not the same one that I&nbsp;posted out. <img id="smileysad" class="emoticon emoticon-smileysad" src="https://community.ebay.com.au/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /></P> Wed, 12 Aug 2015 09:27:14 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Returned-item-has-been-swapped/qaq-p/1836572 metal-pie 2015-08-12T09:27:14Z