https://community.ebay.com.au/t5/Selling-on-eBay/Seller-asking-for-a-refund/qaa-p/2039006#M32540 <P>In your listing it implies that the charms as well as the bracelet are authentic, in other words it does not say the charms are not authentic.</P><P>&nbsp;</P><P>If the buyer opend a case for "not as desribed" they will almost certainly win and they'll get their money back and possibly keep the bracelet and charms as well.</P><P>&nbsp;</P><P>Your best bet is to offer a complete refund after they've returned the bracelet and charms, you will also need to pay for the return postage.</P><P>&nbsp;</P><P>Edit. Snap enigma.................</P> Mon, 20 Feb 2017 05:36:47 GMT padi*0409 2017-02-20T05:36:47Z https://community.ebay.com.au/t5/Selling-on-eBay/Seller-asking-for-a-refund/qaq-p/2039001 Hi<BR />I sold an authentic pandora bracelet and 9 charms. In my ad I said that the bracelet was authentuc pandora but did not mention anything about the charms. The buyer now wants a refund because they thought they were authentic charms, even though I never said that they were. Do I have to give them a refund?? Mon, 20 Feb 2017 05:21:06 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Seller-asking-for-a-refund/qaq-p/2039001 semianiwk 2017-02-20T05:21:06Z