Question Re: selling on eBay: cancelling an order in Selling on eBay

selling on eBay: cancelling an order

oz.sel.25 — Wed, 10 Jun 2020 03:00:08 GMT

Hi,

i need to cancel an order placed by a customer that i could not fulfil due to problems with my supplier.

i issued a full refund through paypal but when i went to cancell the order through eBay it was asking to refund thrugh ebay as well.

how can i cancel the order without sending through another refund?

thanks in advance for the help,

Re: selling on eBay: cancelling an order

kopenhagen5 — Wed, 10 Jun 2020 03:36:25 GMT

I haven't done one for while but I am almost sure after going into the cancellation and selecting to refund the next window asks whether a refund is required or if it has already been refunded.

Re: selling on eBay: cancelling an order

oz.sel.25 — Wed, 10 Jun 2020 10:55:19 GMT

Too easy, thanks for the help!

Re: selling on eBay: cancelling an order

kopenhagen5 — Wed, 10 Jun 2020 11:39:37 GMT

You're welcome. 🙂

Re: selling on eBay: cancelling an order

11dustyattic — Fri, 12 Jun 2020 02:00:38 GMT

I've had to do that a few times. There is no option but

to press cancel and refund but they don't double refund. They can be painfully slow cancelling however. You may have to pay fees on that transaction before being refunded the following billing cycle