Question Re: Triangular Fraud eBay sellers found since Oct 2020 in Selling on eBay

Triangular Fraud eBay sellers found since Oct 2020

in_461829 — Mon, 17 May 2021 03:22:55 GMT

Hi eBay Fraud supports or other helpers,

There has been 20+ cases of confirmed Triangular Fraud scammer of eBay sellers that sold something on eBay and they purchased on our website for the same item with a stolen credit card. Item was then shipped to the eBay buyer address that they entered and the credit card was later chargeback on us. eBay paid the Fraud eBay seller for sure at the end and the loss only occurs on our side (Both stock lost and money lost).

We have been trying to report multiple eBay sellers (All of they were newly created accounts) and some of them later closed but just keep happening with new eBay seller accounts, we tried to report to Local police but no help was given and asked us to report to eBay. eBay never came back to us to look into this in depth.

We have all the necessary information for eBay to investigate but never got a channel to give this to eBay including the live chats, they just said it has been recorded and never has a response afterward.

Can anyone who has experience in this type of frauds has suggestions or does anyone in eBay cares about this and may want to investigate? Or at the end it is a way to promo Fraud seller to sell eBay?

Thanks for the help in advance

Amy

Re: Triangular Fraud eBay sellers found since Oct 2020

countessalmirena — Mon, 17 May 2021 09:10:24 GMT

Hello, @in_461829,

I believe you mean "triangulation fraud".

There is a thread which goes into a lot of detail about this, including what you can do to protect yourself, and to whom you can report the problem. (Two separate things.)

The thread is here.

In particular, read my reply here, and also here.

Re: Triangular Fraud eBay sellers found since Oct 2020

in_461829 — Wed, 19 May 2021 07:08:14 GMT

Thanks @countessalmirena!

Re: Triangular Fraud eBay sellers found since Oct 2020

in_461829 — Wed, 19 May 2021 07:17:46 GMT

Thanks @countessalmirena! Yes I have read your replies in another thread, that is more related to victims to the eBay buyers who can try to claim the loss through eBay, but for a seller who have loss in both money and stock due to the eBay Fraud seller there doesn't seems to have a way for us to claim the loss in eBay. And I understand it is not 100% eBay's responsibility to stop this crimes on their marketplace, I am just saying it is sad to see that there is no channel we can communicate better with eBay to provide them more information to stop this confirmed eBay Fraud seller at a more prompted way. I always live chat with their support and always report the items after confirmed the cases but always get the same robotic response from eBay "Your report has been filed and will be investigate by our team", and that always end there with maybe 1/10 cases I can see the account being closed like weeks later. And I have reported to the ReportCyber 1st back in Oct 2020 and never got a response and I just reported it again now hoping they will see it and contact me back ( I doubt that myself). Just upset that we have spent so much time and effort to investigate these fraud happening through eBay and has actually got some tracks such as patterns of their listing, pattern of their email address and pattern of their account opening but no way I can pass it to eBay or Police to investigate further...

Re: Triangular Fraud eBay sellers found since Oct 2020

countessalmirena — Wed, 19 May 2021 08:42:19 GMT

@in_461829,

Re: Triangular Fraud eBay sellers found since Oct 2020

countessalmirena — Wed, 19 May 2021 09:03:08 GMT

@in_461829,

This can be simplified; the important aspect for you is that you sent items for which a chargeback was initiated. Under eBay's Seller Protection, as long as you sent the items with tracking and so on.

eBay's Help page Handling payment disputes as a Managed Payments seller outlines what you need to do.

❝When a dispute is filed by your buyer, you may choose to:

~~Accept the dispute so the buyer receives the refund~~, or
Challenge the dispute and provide evidence or additional information, such as proof that the item was delivered to the address specified in the order details.

Information that can help when responding to a payment dispute:

Tracking information showing the order was delivered successfully to the address specified in the order details
Detailed photographs of the item from the listing showing the item's condition, including proof of authenticity, if applicable
Relevant correspondence between you and the buyer working to resolve any issues
Validating buyer identification for a Click & Collect (from the retailer) transaction❞

(Rubrication mine; strike-out also mine.)

The same page also describes how Seller Protection works.

❝Seller protections

If the transaction is eligible for protection, we'll cover the amount of the dispute, and waive the fee in the following situations:

[...]

When a buyer reports that they don't recognise the transaction:

You have provided proof of delivery, which includes all of the following:

Tracking number provided by the carrier company (uploaded by the date in the payment dispute notification);
A delivery status of "delivered";
Date of delivery;
Recipient's address, showing at least the city/suburb or postcode (or international equivalent) that matches the address in the eBay order details; and
Proof of signature confirmation, if an order has a total cost (including postage and any applicable taxes) of $750 or more, uploaded as an image while contesting the payment dispute.❞

(Again, rubrication mine.)

As long as you send via a tracked method, and - if the item's cost is $750 or more - you have signature on delivery, you will be covered in the event of a chargeback. (That's assuming that you provide the required information shown above, in the dispute process.)

If you don't use tracking, and also if you don't provide the information above (tracking number plus the "delivered " status for the tracking number, indicating the date of delivery plus the recipient's address for the tracking information), you will NOT be covered by Seller Protection.

Don't get caught up in trying to get eBay to prevent the type of fraud; just focus on your Seller Protection so that you are not out of pocket. Protect yourself by sending via tracked methods. Be wise about the countries to which you will send.

I hope that helps.