Question Re: Resolved Case: Not Resolved Afterwards. in Selling on eBay

Resolved Case: Not Resolved Afterwards.

non_living — Tue, 29 Mar 2022 08:34:44 GMT

Hi all,

I did not receive my item.

Seller provided tracking number for another one so case was resolved.

Item did not arrive.

What are my options?

Re: Resolved Case: Not Resolved Afterwards.

padi*0409 — Tue, 29 Mar 2022 08:54:41 GMT

You NEVER close a dispute until you're completely satisfied with the outcome, and promises to resend an item don't count because that's all they are ...... "promises"

You could try going to the link below and scroll to the bottom to contact eBay and see if they'll reopen the dispute. If they won't then you could try a Paypal dispute in their Resolution Centre if you paid that way.

https://www.ebay.com.au/help/buying/returns-refunds/asking-ebay-step-help-buyers?id=4701&st=7&po=2&uci=4&ri=18828921013

Re: Resolved Case: Not Resolved Afterwards.

non_living — Tue, 29 Mar 2022 09:33:08 GMT

Hi,

Thanks for the response. That's really unfortunate as the seller asked me to resolve the case if I was happy with their response. The tracking ID doesn't even exist and I can't find the purchase history of this item nor does it exist. There's no steps to take for myself =(

Re: Resolved Case: Not Resolved Afterwards.

kopenhagen5 — Tue, 29 Mar 2022 12:57:16 GMT

In purchase history, change the option at the top from 60 days to 2022 or 2021.