Question Re: Negative feedback removal in Selling on eBay

Negative feedback removal

all.4sale — Wed, 03 Jan 2024 10:57:05 GMT

The buyer requested a 50% discount 3 days after delivery claiming it was too expensive and faulty. I rejected it but requested images to show what the issue was. The buyer refused to send a single image. A few days later, I found negative feedback left by the buyer. Despite having messages exchanged with the buyer showing that the buyer breached eBay's policy, I have spent over 2 months, more than 4 hours every week, talking to more than 10 customer service representatives and 2 live chats, eBay still thinks it's a valid feedback and I should learn from it and improve my listing. Strangely, whenever I talk to eBay they agree with me but say that the relevant department works offline and we can't do anything. I lost hope, I feel now unsafe and unprotected. Has anyone experienced this and can anyone advise me on what to do?

Re: Negative feedback removal

davewil1964 — Wed, 03 Jan 2024 11:51:03 GMT

You can't do anything.

Especially after 2 months. It is what it is, and the neg will disappear in another 10.

What do you expect other members to advise? Negs are a fact of life. Stop agonising and get on with your life.

Re: Negative feedback removal

gutterpunkz05 — Wed, 03 Jan 2024 13:13:21 GMT

Oh Karma can be a beach

Re: Negative feedback removal

all.4sale — Thu, 04 Jan 2024 07:59:46 GMT

Update: Thank you for the reply, I forgot to mention the following: 1. The item wasn't even faulty, in fact I have had 3 positive feedback on the same listing (variation listing). All items were tested and in good condition. 2. I replied to the negative feedback suggesting to return the item. If the item was faulty then why not return it back to the seller. It was unfair to leave a feedback as revenge, this could happen to any seller.

Re: Negative feedback removal

cam-2793 — Thu, 04 Jan 2024 09:06:21 GMT

Next time you could politely point out that 'no returns' only applies to change of mind returns but if the product is faulty as claimed then of course they can return under eBay's MBG for a full refund!

Some devices have difficulties with attaching photos- so they may need to use a desktop to submit return request.

Don't worry too much about the neg- people who actually check feedback will (not many it seems) will see it for what it is and it is your only one.

Re: Negative feedback removal

davewil1964 — Thu, 04 Jan 2024 10:03:49 GMT

But not the only one they've left. Many of those, some addressing the reason for the OP's neg. Refer gp's post

Re: Negative feedback removal

all.4sale — Fri, 05 Jan 2024 03:13:56 GMT

Update 2: eBay finally realised their decision was wrong, and the feedback has been removed after 2 and a half months and they will take action against the buyer. I guess eBay needs to reconsider how they hire their employees and the supervision of their weak performance. Thank you to everyone who commented, persistence is key.