Question Re: Buyer asking for Invoice on goods sold as they've pur... in Selling on eBay

Buyer asking for Invoice on goods sold as they've purchased it for their business. How to generate?

nia.supply — Wed, 08 May 2024 12:53:51 GMT

Buyer asking for Invoice on goods sold as they've purchased it for their business.

How do I go about accommodating this request, is there a way to generate an invoice on sold listing?

I've had a search on the community page for solutions and it seems like Ebay does not provide invoices.
If this is truly the case, how do I go about explaining to the customer that I am unable to provide an Invoice on goods sold? Should I suggest they use the Order Receipt as a invoice? I believe that all prices on the Order receipt is tax inclusive?

Thanks for any answers, much appreciated.

Re: Buyer asking for Invoice on goods sold as they've pur...

cam-2793 — Wed, 08 May 2024 13:11:30 GMT

Anything here?

https://www.ebay.com.au/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=3&pos=1&query=Sending%20invoices%20to%20buyers&intent=combined%20postage%20invoice&lucenceai=lucenceai&docId=HELP1077

Re: Buyer asking for Invoice on goods sold as they've pur...

nia.supply — Wed, 08 May 2024 13:18:49 GMT

I can't find "send Invoice" from the actions menu as described in that link. When I go into the Order itself I find a button to the top right "Print Invoice". However there is no actual invoice available to generate, only Picking Slip & Order Receipt. I've sent the order Receipt to the customer however he doesn't seem to know what to do with it as its technically not an invoice with tax description. From what I gather, there is no tradiitional invoice that ebay provides, How do I go about explaining that to a customer ? I guess I'll need to explain all of this & say that the order value is Tax Inclusive.

Re: Buyer asking for Invoice on goods sold as they've pur...

gutterpunkz05 — Wed, 08 May 2024 16:12:25 GMT

No, if you are not registered for GST, the sale does not include tax and you are not legally permitted to issue a tax invoice. For the purpose of taxation expenditure claims, the ebay purchase summary, which the buyer already has access to, is accepted.d

Re: Buyer asking for Invoice on goods sold as they've pur...

paper-jack — Thu, 09 May 2024 00:23:18 GMT

I was asked to provide an invoice for a customer who was buying decorations for a stage set and wanted to be reimbursed by her employer. I wasn't able to do this via ebay, so I created one in Paypal. (this was on another ebay account).

Re: Buyer asking for Invoice on goods sold as they've pur...

bubsgolf — Thu, 09 May 2024 01:30:49 GMT

My employer accepts screenshot of ebay order page for salary sacrifice purposes. So seems like that is good enough proof of purchase for ATO.

That said, I have a registered business so if any of my buyer asks me for an invoice, I just generate it separately for them

Re: Buyer asking for Invoice on goods sold as they've pur...

coollhand — Wed, 22 May 2024 00:40:53 GMT

I have had this problem in the past and the only solution I found was to NOT use Ebay for business purchases where you need a tax invoice. Ebay themselves are of no assistance at all and keep directing you to things that don't exist on the platform. I made the mistake once of buying something I needed a tax invoice for from Ebay and won't be making that mistake again.