Question Re: Un paid item in Selling on eBay

Un paid item

memorable_gifts — Tue, 20 Aug 2024 13:12:41 GMT

I recently sold an item on Ebay. Once again I get the buyer wanting to cancel the order after winning it. This is happening quite regularly. The description was good, photos were clear. Then Ebay tells the buyer not to pay and that I would be refunded....They can't refund me for the time it takes me to package and label the items. I am sick of these buyers not being made accountable for change of mind. When is Ebay going to stop and say, sorry you win you pay.....

Re: Un paid item

repentatleisure1952 — Tue, 20 Aug 2024 18:18:37 GMT

"eBay tells the buyer not to pay"?

Are you sure of this?

I have never heard of eBay doing this.

An observation. Your sold items have invariably ended with one bid so you know the value of your items.

Why not list as BIN with IPR?

Have you set your Buyer Requirements to block serial Non Payers?

https://www.ebay.com.au/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152&st=3&pos=1&query=Setting%20buyer%20requirements&intent=buyer%20req&lucenceai=lucenceai&docId=HELP1060

Re: Un paid item

sandypebbles — Tue, 20 Aug 2024 23:23:59 GMT

Never heard of eBay telling the buyer not to pay either

Is that what you think, or did a non paying buying tell you eBay told them not to pay?

Either way, that is nonsense

But

eBay is never going to 'make' a buyer pay either

Re: Un paid item

*casey* — Tue, 20 Aug 2024 23:46:55 GMT

Sadly, eBay are encouraging the problem

https://community.ebay.com.au/t5/eBay-Announcements/We-re-simplifying-order-cancellations/ba-p/2585134

Re: Un paid item

sandypebbles — Tue, 20 Aug 2024 23:51:31 GMT

They are, but so are sellers who leave buyers positive feedback for not paying

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:37:58 GMT

the customer sent me a screen shot of the reply from Ebay......clear as day.... "do not pay seller"......

Re: Un paid item

sandypebbles — Sun, 25 Aug 2024 04:40:59 GMT

Could have easily been something the fake buyer mocked up though. It is certainly unheard of until now

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:41:44 GMT

the "bidder" sent me a screenshot of the Ebay conversation..... Namita has said "I suggest you not to pay for the item..."

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:45:00 GMT

I have been doing this for 26 years. it looks the like a real Ebay conversation .......I mean, nothing is implausible these days.

Re: Un paid item

sandypebbles — Sun, 25 Aug 2024 04:49:37 GMT

Contact eBay, as for a supervisor and show them the screenshot (was it sent to your eBay messages, or just to your email address?) and report the rep

The non payer time waster is clearly happy to make fake bids, so who knows what else they might get up to

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:47:46 GMT

The issue I have is I put all relevant information in the description and sate clearly to ask all questions BEFORE bidding. Ebay has made it too easy for bidders to renege on the sale. the bidder says Ebay will refund costs. they won't refund me time and materials used in packaging the items.

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:51:37 GMT

The message is in my messages . The rep was privy to my conversation with the bidder.....which was nothing bad...

Re: Un paid item

memorable_gifts — Sun, 25 Aug 2024 04:59:20 GMT

Sandypebbles, thank you for your correspondence, it is very much appreciated

Re: Un paid item

sandypebbles — Sun, 25 Aug 2024 05:00:48 GMT

You are most welcome

Re: Un paid item

*casey* — Sun, 25 Aug 2024 05:22:08 GMT

"Namita has said "I suggest you not to pay for the item..."

Re: Un paid item

countessalmirena — Sun, 25 Aug 2024 05:40:12 GMT

I wonder whether Namita would appreciate someone suggesting that eBay should not pay her salary… or (perhaps even more aptly) whether eBay would appreciate its payment system receiving and acting on a suggestion that it not pay out managed funds to eBay, sending them instead to potential buyers on the grounds that some of those buyers will spend their windfall by coming back to eBay for a purchase.

Re: Un paid item

sugar249 — Sun, 25 Aug 2024 06:19:49 GMT

No it doesnt take time to package and label the item. Dont package and label until the buyer has paid. Simple really, yes it is inconvenient, but you dont want those buyers anyhow, they will become a pain later.

Re: Un paid item

davewil1964 — Sun, 25 Aug 2024 08:47:20 GMT

They can't refund me for the time it takes me to package and label the items.

Don't package, label, or even dig items out of storage until you have been paid.

eBay don't and shouldn't compensate you for jumping the gun.

Re: Un paid item

*casey* — Sun, 25 Aug 2024 15:46:44 GMT

"Namita has said "I suggest you not to pay for the item..."

If this is real, was it followed by words to the effect of

" Ask the seller to cancel , their fees will be refunded" ?

This is exactly what eBay are encouraging with the new announcement :

"Buyers will now have the option to request an order cancellation using the Cancel order button"

"When feasible, it’s recommended to accept the (buyer's) request, especially if it’s sent within minutes or a few hours of an order being placed. This can help avoid return requests and encourage the buyer to return to eBay for their next purchase "

As you already have a problem with non payers, I strongly advise you to take the great advice already given, to list as a Buy It Now with Immediate payment required