Question Re: PAYMENTS ON HOLD APRIL 2025 in Selling on eBay

PAYMENTS ON HOLD APRIL 2025

bluxx — Tue, 01 Apr 2025 05:47:40 GMT

I've been a member since 2000, and today I was asked to update bank details - all legit. I just sold something and waded through a bunch of pages that didn't tell me much, but found it's on hold. So - how long is it on hold? Should I tell the customer to wait up to X days also?

Also there is no way on eBay to see where your payment is or why it's on hold or where the hell it even is? Not sure why this happens?

Re: PAYMENTS ON HOLD APRIL 2025

countessalmirena — Tue, 01 Apr 2025 05:52:43 GMT

No, you should not ask your seller to wait. You must post within your handling time; failure to send will only end in sanctions.

As to why your payment will get on hold:

❝New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 14 days, although sometimes it may be longer❞

— https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&

If you haven’t sold for a while or haven’t sold regularly and frequently, you will be classed as a new seller.

Re: PAYMENTS ON HOLD APRIL 2025

sandypebbles — Tue, 01 Apr 2025 05:55:54 GMT

Did you fully complete sign up to Managed Payments and be verified to sell before you listed, as you and every seller is required to do?

How long you have been a member has nothing to do with it, nor does how much you might have sold years ago

You agreed to the hold when you listed, which is usually 30 days, and no, you absolutely cannot tell the buyer to wait. You must post within your handling time

You ticked the box you had 'read and agreed to' and by doing so, eBay assume you really did

They also assume you have do what is required of each and every seller (that being, being signed up to managed payments, being verified to sell etc)

Re: PAYMENTS ON HOLD APRIL 2025

*casey* — Tue, 01 Apr 2025 06:05:44 GMT

"Also there is no way on eBay to see where your payment is or why it's on hold or where the hell it even is? "

The payment will show in your seller hub if the buyer's paid through eBay checkout

If it is, you'll need to be signed up for managed payments and the funds will usually be on hold for 30 days

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOorOuyqlepva71PKfx4vh0u68Vji2GQ4mmX_FyHAd7ODlx8Nr0Eu

But has the buyer actually paid as it's a pick up only item and you'll need to be very careful

https://www.ebay.com.au/help/selling/posting-items/setting-postage-options/local-pickup?id=4181&srsltid=AfmBOoqxznnMYx6Sw7pHPXL4neLnqwkDVrfCH8zEDES_Lb5kxq71Y11w

Re: PAYMENTS ON HOLD APRIL 2025

sandypebbles — Tue, 01 Apr 2025 06:07:08 GMT

That would have been very useful for the OP to tell other members (being a pick up item) in their post

Re: PAYMENTS ON HOLD APRIL 2025

*casey* — Tue, 01 Apr 2025 06:16:02 GMT

TBH, unless the payment situation can be sorted quickly, I'd recommend the seller apologises to the buyer and cancels the transaction.

For this type of item and cost

Re: PAYMENTS ON HOLD APRIL 2025

sandypebbles — Tue, 01 Apr 2025 06:20:56 GMT

100% yes. OP, you did not mention it was a pick up only item, and a very expensive camera.

This matters, A LOT. Items like these from inexperienced sellers are a scammers dream come true

This is a very very common thing, and you can search the forum for any number of posts from sellers who have sold expensive cameras and then been scammed

And buyers will only see you have no feedback as a seller showing, they are not going digging to find out how much you sold years ago

So unless it shows they REALLY have paid in your eBay (not a mocked up scam email sent by the buyer), do as advised and cancel the sale

It is hard for other members to attempt to help when we only get part of the story