https://community.ebay.com.au/t5/Selling-on-eBay/How-do-I-offer-a-replacement-item-for-a-return/qaa-p/2626259#M40644 <P>You are on the Ozzie boards here.&nbsp; Log out and into US</P> Mon, 04 Aug 2025 21:16:32 GMT daydreams_12 2025-08-04T21:16:32Z https://community.ebay.com.au/t5/Selling-on-eBay/How-do-I-offer-a-replacement-item-for-a-return/qaq-p/2626248 <P>I have a buyer who received a defective item and started the return process. I issued a label to send back the defective item as I will need to send it back, however, once I receive it I would like to send them a replacement item. I have not received the item yet as this just occurred today so I don't know what options I will be given once it arrives, but it appears from what I am seeing that the only option after the I receive the return is a refund. How do I send them a replacement item instead of issuing a refund?</P> Mon, 04 Aug 2025 18:12:16 GMT https://community.ebay.com.au/t5/Selling-on-eBay/How-do-I-offer-a-replacement-item-for-a-return/qaq-p/2626248 ggbooboo 2025-08-04T18:12:16Z https://community.ebay.com.au/t5/Selling-on-eBay/How-do-I-offer-a-replacement-item-for-a-return/qaa-p/2626259#M40644 <P>You are on the Ozzie boards here.&nbsp; Log out and into US</P> Mon, 04 Aug 2025 21:16:32 GMT https://community.ebay.com.au/t5/Selling-on-eBay/How-do-I-offer-a-replacement-item-for-a-return/qaa-p/2626259#M40644 daydreams_12 2025-08-04T21:16:32Z