Question Re: How can I contact eBay support? The help section is a... in Selling on eBay

How can I contact eBay support? The help section is all greyed out for me

ukh352 — Mon, 01 Sep 2025 08:15:27 GMT

I can’t contact eBay support because when I try to click through help then my problem it doesn’t let me type anything and the chat with agent and request a call option are both greyed out. It’s the same on the eBay app and website.

Re: How can I contact eBay support? The help section is a...

lezned-toycollector — Mon, 01 Sep 2025 12:00:31 GMT

You simply need to click on "Chat with an agent"... exactly the same as you did with the "Posting your items" option.

The automated system requires your input, and won't do anything at all without it 😉

Re: How can I contact eBay support? The help section is a...

ukh352 — Mon, 01 Sep 2025 12:40:55 GMT

Thanks for the reply but both the chat with agent and call agent are greyed out and can’t be clicked. It doesn’t let me start a new chat either takes me to that screen everytime.

Re: How can I contact eBay support? The help section is a...

repentatleisure1952 — Mon, 01 Sep 2025 21:36:47 GMT

I'm no help. Perhaps you should start another thread & post why you want to contact CS. Members on here are often far more helpful than CS.

Re: How can I contact eBay support? The help section is a...

sandypebbles — Mon, 01 Sep 2025 22:28:26 GMT

As suggested, let other members here know what you need help with (without giving any personal details)

Here you will get factual replies, based on eBay policy

Rather than an agent typing from a pre-written script