https://community.ebay.com.au/t5/Selling-on-eBay/Return-and-refund-of-computer-software/qaa-p/422767#M9139 <P class="mce-p">I would ask them to return it, at their cost, so it can be checked;&nbsp; this is normal procedure.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">You cant control whether they have a copy or not, but you can control what you offer after the item is returned.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If it's found to be faulty you should refund all costs to them including return postage even though you dont have to include the latter, but good sellers will do this.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If it's not found to be faulty think about what you want to offer, such as (a) give a refund of item price only or (b) no refund and they can pay more postage to send the item back to them again or (c) refund of full initial payment&nbsp; or whatever.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If you cant be bothered doing any of this you could offer a refund of item price only and tell them to keep or chuck the discs rather than returning them. </P> Wed, 14 Nov 2012 03:06:21 GMT *bad*angel* 2012-11-14T03:06:21Z https://community.ebay.com.au/t5/Selling-on-eBay/Return-and-refund-of-computer-software/qaq-p/422759 <P class="mce-p">I sold three Sims2 used games on eBay and the buyer claims the expansion pack (which is part of the major pack of 4 discs) will not load. &nbsp;They now wish to return it and get a refund. &nbsp;I am concerned that they now have the software installed. &nbsp;When quizzing, they said they already had the two other games but wanted the expansion pack on the major pack. &nbsp;I have sent them many links explaining what the pack comprises of and how to install and use but they claim it is not working. &nbsp;Do I give them a refund (it was only $25 but I am worried that they now have a copy of the game).</P> Wed, 14 Nov 2012 02:33:43 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Return-and-refund-of-computer-software/qaq-p/422759 peterjules 2012-11-14T02:33:43Z https://community.ebay.com.au/t5/Selling-on-eBay/Return-and-refund-of-computer-software/qaa-p/422767#M9139 <P class="mce-p">I would ask them to return it, at their cost, so it can be checked;&nbsp; this is normal procedure.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">You cant control whether they have a copy or not, but you can control what you offer after the item is returned.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If it's found to be faulty you should refund all costs to them including return postage even though you dont have to include the latter, but good sellers will do this.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If it's not found to be faulty think about what you want to offer, such as (a) give a refund of item price only or (b) no refund and they can pay more postage to send the item back to them again or (c) refund of full initial payment&nbsp; or whatever.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">If you cant be bothered doing any of this you could offer a refund of item price only and tell them to keep or chuck the discs rather than returning them. </P> Wed, 14 Nov 2012 03:06:21 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Return-and-refund-of-computer-software/qaa-p/422767#M9139 *bad*angel* 2012-11-14T03:06:21Z