Question Re: communication in Site Issues

communication

roscodoc2019 — Mon, 02 Aug 2021 22:40:41 GMT

I have requested a refund. That's accepted by buyer. Item was returned over a week ago. eBay has receipted the return has been made, but now asked me if I have received my refund.

I have not, despite I am told that should happen within 3 days. There is no reply link to eBay's question. In fact the the question comes in a message that states don't directly reply to that message.

Yet I can NOT see any way I can respond to the question directly back to eBAY

My complaint is that eBAY makes it extremely hard for buyers to contact them directly. even the link to Contact eBAY only brings up heap of other boxes to click.

Re: communication

kopenhagen5 — Mon, 02 Aug 2021 23:01:11 GMT

Select help at the top of the page then scroll down to chat.

Re: communication

roscodoc2019 — Tue, 03 Aug 2021 06:17:00 GMT

there is no "Chat" on drawn down of the Help section! no such option.

Re: communication

roscodoc2019 — Tue, 03 Aug 2021 06:19:56 GMT

I got onto Chat customer service, finally. 1 response asking how I was after saying she was there to help.. then nothing else for 20 minutes, then call disconnected - Fantastic service....NOT!!

Re: communication

papermoon.lady — Tue, 03 Aug 2021 06:21:01 GMT

They changed it and I have personally not tried the new version yet. You now have to talk to bots first and if you are lucky they will connect you to an agent, but as I said I haven't tried that yet. Not a great improvement IMHO.