Question Re: Trying to use Chat. in Site Issues

Trying to use Chat.

elcheapo.123 — Sat, 23 Apr 2022 21:31:54 GMT

When connected with an agent on chat, there is a problem with the "Send" button. My message is not sent. My typed message does not appear in the window, happens time and time again. The agent then assumes I am closing it. Tried different browsers, nothing is working. Doing this in the times when chat is open. Any ideas why this might be happening ? Java script is enabled in preferences.

Thanks for assistance

Re: Trying to use Chat.

papermoon.lady — Sat, 23 Apr 2022 21:59:00 GMT

Do you try to connect during normal business hours? And are you using a PC or a mobile?

It always works fine for me on a laptop and during normal business hours.

You could also try the usual trick of clearing cache and cookies and restarting the browser.

Re: Trying to use Chat.

papermoon.lady — Sat, 23 Apr 2022 22:12:52 GMT

By the way, I just remembered that sometimes I tried outside normal business hours and the chat window opened anyway and my message went through and then it said an agent would get back to me during business hours, so this should not be the problem.

Re: Trying to use Chat.

elcheapo.123 — Sat, 23 Apr 2022 22:55:38 GMT

Using Mac laptop during their advertised business hours. Three days at this, time is running out for advising a seller tarcking number for a return.

Re: Trying to use Chat.

papermoon.lady — Sat, 23 Apr 2022 23:05:26 GMT

There might be a glitch at the moment. I haven't used live chat recently, but if someone has here, hopefully they will see this thread and share their experience. You mention that Java is enabled. Maybe it needs to be updated? I received a notification that there was an update just a few days ago (I use Windows though).

Re: Trying to use Chat.

padi*0409 — Sun, 24 Apr 2022 01:30:48 GMT

"Three days at this, time is running out for advising a seller tarcking number for a return. " Have you actually opened an official return case with eBay ? If so, why can't you just put the return tracking into that case ?