Question Re: Invoicing in Selling Tools

Invoicing

macgregor530 — Mon, 10 Jan 2022 23:04:18 GMT

I will explain as best i can my problem.

I sell used postage stamps

Some of my customers buy 50 or 60 items

I send an invoice which is a maximum of 40 items

I adjust postage as I offer combined postage

When my customer goes to pay they are asked to pay postage on each of the 40 items

This is an example from a customer today.

I have the same problem again.
When I tried to pay your invoice I got total items (67) $17.20
Postage $77.00

Can anyone help me with what is happening

Cheers

Dave

Re: Invoicing

twyngwyn — Mon, 10 Jan 2022 23:53:03 GMT

are they using the cart?

Re: Invoicing

davewil1964 — Tue, 11 Jan 2022 05:09:05 GMT

If they are using the app, they probably can't access the invoice (known glitch for years)

If you set postage rules to charge $0.00 for additional items, that might work. Not sure with multiple different items whether that's the case, but they would probably have to use the cart to access it.