postage rate table

[superauhome.living]

Dear eBay Customer Support Team,

I am experiencing an issue with applying my custom Postage Rate Table to domestic shipping on eBay Australia (eBay.com.au). Despite following the official guidelines, the domestic postage cost still shows as a "Same cost to all buyers" flat rate instead of reflecting the location-based prices defined in my rate table.

Issue Details

Rate Table Configuration:

I have created a Domestic Rate Table under Seller Hub > Settings > Shipping Preferences > Rate Tables.

1. The table is set with different prices for Australian zones (e.g., 5forNSW/VIC,5forNSW/VIC,7 for QLD/SA, etc.).

2. Shipping Policy Setup:

   I linked the rate table to a new Shipping Policy (Settings > Shipping Policies), selecting "Calculate cost based on buyer’s location" for domestic shipping

However, when applying this policy to my listings, the domestic postage still defaults to a flat rate instead of zone-based pricing.

Moreover, the option to select the rate table only appears when I choose 'Same cost to all buyers,' but if the cost is already the same for everyone, what is the point of having my rate table?

Many thanks for your help!

[twyngwyn]

you are not talking to ebay employees......just sellers/buyers like yourself

I use flat rate as I use prepaid satchels & envelopes

Are your items heavy? If so there should be a dropdown box to change postage to whatever you like

[gutterpunkz05]

When I alter the destination postcode, your postage costs change, just like they are supposed to with calculated postage.