I ordered a kitchen tap mixer on Oct 4th and according to the post shop, it has never been sent.

On 4 October I bought and paid for a kitchen tap mixer Item No. 162528315157.  I reguarly went to the post shop to see if it has arrived and up to this date, it was never sent.  It is now 18 November and still nothing.  

When I go into the sellers site to query this, this site does not exist.

I want a refund but how do I go about this as this is a scam!

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If you paid via Paypal log in there and open a case for Item Not Received.

(180 day deadline with PayPal)

 

If you paid by other means, not much you can do to get your money back.

But you have 60 days to leave feedback to warn others.