Hi I purchased a kids 20" mountain bike. Just after a few ride, there is noise came from the rear bearing. I contcted the seller. The seller accept the return and refund. They said will send a courier come to pick up teh bike. but this has never happend. I send them 4 message to chase when te courier comes, but they never reply. I have to send the item out by 3rd Dec, otherwise the return will be closed. But they never replied my message or organise the courier to pick up the item. I tried to get ebay step in, but the seller has accept the return, there is no option to ask eBay step in to help on this case. That's means, they ddin't the orgnaise the courier to pick up, I can't return the bike, so I can't get my refund even they accept the return. Now the case is closed. Looks like the seller use the eBay's bug to refuse the refund. I tried to find a way to contact eBay for this case, but can't anywhere. Please let me know if anyone can help on this case. Thanks
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