return item sent using a registered post tracking number

[andyau69]

A return item was sent by registered post under another tracking number, not the one supplied by eBay. The seller denies they received it, although Australia Post confirms it was indeed signed for by the seller. How does eBay help in this circumstance when all efforts to find assistance through the eBay platform are met with the same case closed summary?

[padi*0409]

Why didn't you use the label supplied to you ?

You'll have an uphill battle now to get your refund.

Use the link below and scroll to the bottom for the contact details.

https://www.ebay.com.au/help/buying/returns-refunds/return-item-refund?id=4041

[cam-2793]

Just for future reference if you dont use the label supplied 

If you didn't use an eBay return label, here's how to add tracking information to your return:

Go to your Purchase history and find the item in Returns and cancelled orders.

Select View return details.

Select Mark as sent.

Select the carrier from the drop-down list, then enter the tracking number.

[andyau69]

I do not have a printer to run off the return label. Within the hour of receiving the item, it was returned by registered mail to the parcel  return addressee. Australia Post customer services have confirmed in writing that the item was indeed signed for by the seller. They have insisted they don't have it, based on the eBay return tracking number, but the registered tracking number mentioned has been received.

Contacting the department of Fair Trading is looking likely at this stage. The seller is in Australia. 

[countessalmirena]

Did you enter the tracking number that you used into the dispute? If not, of course the automated system will not recognise the return. You will almost certainly not be refunded for the postage cost, as you simply decided not to bother with the provided label. Not having a printer is not really a sufficient excuse; you could have printed it at your nearest Officeworks.

[gutterpunkz05]

The seller paid for return post and provided a label with tracking cross referenced with ebay, that is what was needed to be returned. As countess said you could have printed at office works etc. You can even have it printed at the PO. You can try contacting ebay CS, but given the case has been closed as item not returned, you will be pushing it up hill.

Just to add I have had items returned, with absolutely no idea who or what sale they relate to, some dont even bother to communicate that they are returning an item against a no return policy.  Ebay has processes in place for a reason.

[sandypebbles]

I go to the library when I need something printed. There are so may options. Being out of pocket for postage AND risking losing getting your money back is hardly worth 'it was the easiest thing to do' attitude

[papermoon.lady]

I live quite close to OfficeWorks, so If my printer has a problem I go there. A few months ago my printer refused to work saying there was a paper jam, even there was no paper jam, so I had to go to OfficeWorks a couple of times. Then it started working again after shaking it, and it is still working. You can buy a card at OfficeWorks and use it to print yourself (without assistance).

[domino-710]

Just a really dumb question. How do I get it printed at OW or the PO ??

[papermoon.lady]

I had my files on a flash drive. You can insert the flash drive and select the files on it you want to print out.

[domino-710]

So I can send the label to a flash drive ??

[papermoon.lady]

You should be able to save a label (to the flash drive, either as an image or a pdf file, or whatever format it has). Just when my printer was on strike, a seller who had sent the wrong size of UGG boots sent me a return label and I still remember it was in pdf format.

You can save it to the flash drive at home, then go to OW with the flash drive and it is easily done.

[andyau69]

Following up: went through PayPal and had the refund ruled in my favour. PayPal wanted proof of postage and were provided a registered Australian post receipt. EBay had closed the case for lack of using their return system, I reopened it through PayPal, refund of $309. Thanks for coming.

[davewil1964]

Don't get used to it. Paypal will not be an option for buyers in the near future. Far better to read up on eBay's MBG and work within those rules. Thanks for coming? Why ask the question if you are going to ignore the answers?

[sandypebbles]

As asked, why did you ignore eBay policy and do your own thing?

You we’re provided with that tracking number for a reason

You can’t expect to be covered by eBay as you would otherwise be if you do not use the tools you were given