returning damaged item

 

hi Smiley Happy

 

just wondering what the policy is in regards to returning a damaged item?

I bought a dress and when it arrived the seller had put a chococate in as a gift, sadly it melted all over the dress ruining it, the seller asked me to try and clean it which I did but could not remove...since saying I would return she has said I am liable for postage? also she can only pay me in parts via paypal, now will I pay fees on this? I really should not be out of pocket at all

cheers

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