False statement and description

[iantwy4]

I recently purchased a violin. Their website sells a violin, called Stentor Arcadia, but when I paid for it, and the seller contacted me saying that they are actually selling Stentor Elysia (which is one grade lower). The seller also claimed that the Elysia is a higher grade than the Arcadia, and that they are "giving me a free upgrade". As I was rushing to work (he called me in the morning) and didn't know much difference between these 2 violins, I verbally agreed for him to send me the Elysia.

However, after doing some research online, I concluded that Arcadia actually had a higher grade and that they were making a false statement. Their website clearly indicates that they are selling Arcadia, so I requested a refund, but they currently refused my return. 

What can I do in this situation? I reckon the seller has made a false statement/description for what they are actually selling, especially they indicated that they have 2x Arcadia avialable, which means that they actually have stock. 

[domino-710]

You read the description - it was the Arcadia.

You purchased from the description - the Arcadia.

If you don't receive an Arcadia - it is an item not as described & the seller either has to send return postage - and/or totally refund.

Don't bother with the seller anymore - if not an Arcadia on receipt - open a INAD immediately.

[*sons_n_daughters*]

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@iantwy4 wrote:

Thanks sons_n_daughters, as the moment, the seller refused to allow me to return it, but I  hope he will as soon as eBay steps in.

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If you opened an  item not as described dispute, the seller can't refuse a return. They either allow the return, or they refund you in full without having it returned. 

What dispute have you opened? Please tell us it's an item not as described, and not just a return request. If it's the latter, you've stuffed up and the seller can refuse the return and there's nothing you can do about it.

[iantwy4]

Hi sons_n_daughters, the violin has not been delivered to me yet, but I filed a return due to the item "Doesn't match the description or photos", but I need to wait until Mar 17 for eBay to step in, which surprisingly the seller agreed for eBay to step in. Is that the only thing that I can do for now (filing a return as it does not match the description)? Or how can I trigger a dispute process?

[repentatleisure1952]

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@iantwy4 wrote:

Hi sons_n_daughters, the violin has not been delivered to me yet, but I filed a return due to the item "Doesn't match the description or photos", but I need to wait until Mar 17 for eBay to step in, which surprisingly the seller agreed for eBay to step in. Is that the only thing that I can do for now (filing a return as it does not match the description)? Or how can I trigger a dispute process?

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I'm curious... how are you going to return a violin you do not have yet?

[*sons_n_daughters*]

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@iantwy4 wrote:

Hi sons_n_daughters, the violin has not been delivered to me yet, but I filed a return due to the item "Doesn't match the description or photos", but I need to wait until Mar 17 for eBay to step in, which surprisingly the seller agreed for eBay to step in. Is that the only thing that I can do for now (filing a return as it does not match the description)? Or how can I trigger a dispute process?

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Why did you open a dispute before the violin has arrived? As mentioned, you can't return something you haven't received. What if it doesn't arrive at all? You can't then open a dispute for item not received. If it doesn't arrive, you've done your money.

Anyway, you should have received an email stating you have opened a dispute.

[domino-710]

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@iantwy4 wrote:

Hi sons_n_daughters, the violin has not been delivered to me yet, but I filed a return due to the item "Doesn't match the description or photos", but I need to wait until Mar 17 for eBay to step in, which surprisingly the seller agreed for eBay to step in. Is that the only thing that I can do for now (filing a return as it does not match the description)? Or how can I trigger a dispute process?

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How can you say this - you haven't even seen the violin - yet. ??

[repentatleisure1952]

dom...

This should not be a surprise to us... their OP says they opened a return before receiving the item... which was refused.

What a shambles.

[daydreams_12]

I hope this doesn't turn into another HARP

[twyngwyn]

the HARP thread ended well.....not so sure about this 🙄

[domino-710]

And - the HARP - still - rocks. lol