on 08-11-2017 06:13 PM
OK I won an auctioned item but the seller has relisted the item and it has bids on it up in the $300 mark, before I had a chance to pay for it lol it hadn't even been 24hrs since sale,but for some reason the seller must have thought because payment wasn't made immediately then they had the right to relist.
When I tried to pay for it is when I realized what was going on as I was stopped from paying for it.
I am still being asked to pay for it but it won't let me,
On top of everything I have also received an UI and I still can't make the payment.
Is this another glitch in the system or is the seller somehow blocking my payment because the item has got a way higher bid amount on it so the seller isn't to fussed about it.
I'm worried that I'll receive a strike for non payment,
I've contacted eBay,they said to work it out with the seller,so I have asked the seller to close the case as I can't pay for item for some reason and mentioned that it may be due to them relisting far to early and not giving enough time for me to pay for it lol.
I was actually sleeping as you do during the night so it wasn't possible for me to pay for it then.
Solved! Go to Solution.
on 08-11-2017 06:35 PM
08-11-2017 07:09 PM - edited 08-11-2017 07:12 PM
There's no identical item it's the same item I won.
Same production number.
Yes it has gotten to the stage where a case has been opened,but I can't pay as it won't let me.
So either the seller or eBay have put a block on my payment,as I said it could be a glitch or I'm suspended from buying forever as well lol
PS I have been trying to pay for it from day 2 with no luck
08-11-2017 07:19 PM - edited 08-11-2017 07:20 PM
How long has the dispute been open? Have you tried contacting the seller through another listing? Have you tried bidding on the new listing, just to see if you can? I would have thought that even if you'd been blocked you'd still be able to pay.
What happens when you go to pay? Given all the glitches on eBay AU lately, have you tried going to eBay US and trying to pay through there? It's been ages since I've had an UPI opened against me, is there a button or a link in the email you can click on?
I know you've probably tried all this, but just writing stuff as I think of it.
Edit: Shame on you for sleeping!
08-11-2017 07:23 PM - edited 08-11-2017 07:25 PM
on 08-11-2017 07:31 PM
It was only 24hrs after the sale when I tried to pay for it the first time and now it has been 5 days actually but everytime I try to pay it won't go through.
The seller had relisted the item only 24hrs after the sale also.
And I have tried all of tippy's ideas and I have contacted the seller and ebay and nothing has happened yet apart from seeing the item relisted with nearly more than twice the amount I paid for it.
So I'm trying to work out what's happening either a glitch or seller not bothering due to a better price with current auction.
All I want then is for the seller to close the case if they wish to resell it that's all and not receiving a strike hahaha
on 08-11-2017 07:36 PM
But apparently she's not. If she places bids early for auctions finishing in the middle of the night, she is meant to stay up to pay for them immediately upon winning.......or so that seller thinks.
I had a buyer contact me last night telling me they were interested in quite a few of my items and wanted them as a gift next week, how quick could I get them there and how much would it cost. I told her I could post express and gave her the prices and given her location, 99% of the time it's overnight, or 2 days tops. However, if she was to buy, she'd need to buy before 10am as I had to leave for work at 11.30am and I'd need time to package everything.
She kept me up until nearly 2.30am asking different things and I was expecting to see all these sold emails this morning. Nothing. This afternoon while I was at work she was on my back again about how quick could I get it there and I replied that now it would be Tuesday at the earliest. It was only that I worked last night that I was still up when she messaged me at midnight, but I got the impression she would have expected a reply regardless of the time.
She still hasn't bought anything. I'm guessing she won't.
08-11-2017 09:13 PM - edited 08-11-2017 09:16 PM
I am thinking an UIC was opened then you were placed on their BBL.
Perhaps that's the new trick to run an auction again if not happy with the price.
If seller is not responding you could shoot off a message, I have just mailed you a bank cheque for the purchase, please upload the tracking as soon as it's sent. Then see what the response is.
And you could call eBay and ask what happens to the case if you have mailed the payment and seller closes it as unpaid.
Perhaps you could even mark it as paid, mailed.
That will force seller to plan B.
08-12-2017 09:02 PM - edited 08-12-2017 09:03 PM
I had a buyer from the U.S.A who could not pay for an item last week. I rang ebay CS and they advised that the phone app is not always reliable and the buyer should try paying, using their home computer. That didnt work and I ended up cancelling the sale as we where both getting a bit frustrated. ( the buyer requested the cancellation ) .
If the seller has relisted the item, has he cancelled the sale ? If so, that might prevent you from paying. I had a seller last week who cancelled an item I purchased as he was out of stock. ( supposedly....... it went very cheap..... ) I still got the payment reminders, even though the item was cancelled. If the seller uses ebays auto ''unpaid item '' function and there is a glitch in the system, I suspect the dispute could automatically open, even though the item was cancelled.
Yes I know it shoudnt work that way, but I shouldnt have been getting payment reminders, days after my purchase was cancelled by the seller either.
on 08-13-2017 03:30 PM
Just received an unpaid item strike for my troubles.
Argued that I tried to pay on many occasions but no luck.
So I'm glad that eBay are looking after their sellers now lol.
Honest buyers and sellers get shafted but the scammers keep on scamming.,keep up the good work eBay.
I'm out of here for good this time,if I'm going to be ripped off as a seller and now as a buyer well I'm done.
08-13-2017 04:05 PM - edited 08-13-2017 04:07 PM
The only legitimate reason (as in, not caused by a glitch) that stops someone from being able to pay is when there is no postage quote, which the seller can only resolve by sending an invoice with a postage quote (not saying this happened here, but I know a few buyers purchase OS items without shipping quotes, because the seller doesn't realise that simply not having international postage options doesn't stop international buyers from purchasing. In most cases, the seller did the same as yours - ignored the buyer, attempts to pay, requests for invoices etc, and let the UPI process go through, as it protects them from negs, as well).
Buyers used to be able to pay for cancelled items, as I've had a few do that in the past, either accidentally or on purpose. eBay may have changed that - I'm not sure - as I know a few had complained about accidentally paying for cancelled items. However, if the seller had cancelled the transaction, you would have been sent an email, and there would have been a note on the item in your purchase history (a cancelled item can't be sent to UPI via manual processes, automated glitches notwithstanding as chameleon suggested above, I haven't heard of any before, but nothing's impossible).
If the seller is in the US, UPIs can be opened 48 hours after the sale.
on 08-13-2017 06:30 PM
My customer from the U.S tried to pay on multiple occasions over several days. The item was listed with a standard postage cost world wide so it should not have been a problem. I sent him an invoice with the postage cost, but he was still unable to pay. Ebay CS confirmed all of my system was working and should have been able to accept payment. The buyer had over 1000 feedbacks and knew what they where doing. There was obviously a glitch in the system somewhere, preventing him from paying..
on 08-13-2017 06:48 PM
I probably worded that first line badly - at the time, I couldn't think of the best word to apply to the postage issue (or lack thereof) being a known, logical reason, while everything else would be tech issues and glitches, so I chose "legitimate" and tried to clarify in the brackets, which probably made it sound like I was saying I think that's the only reason payment wouldn't work (which isn't the case, as I know there are a lot of tech issue with the cart and payments system right now).