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Registered: ‎09-08-2017
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Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

[ Edited ]

Ordered turbo brush in June. It didn't work & still waiting for replacement.  They refuse to give me refund, stating they can't afford to do that.  Bad luck about my money.

Community Member
Posts: 29
Registered: ‎01-09-2008

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to ferny231046

did you pay with paypal?

 

are you within the 180 day time limit to put in a claim?

Community Member
Posts: 9,114
Registered: ‎03-14-2009

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to ferny231046

Presumably you paid by Paypal, if so open a case for "item not as desribed", you have 180 days to do that after the sell date. Make sure you sign up for Paypal's limited return postage offer BEFORE opening the dispute.

 

DO NOT close the case until the problem has been resolved because you can't reopen it if the seller promises to refund and then doesnt.

 

TBH after reading their feedback I wouldn't have bought from them in the first place........................

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Community Member
Posts: 29
Registered: ‎01-09-2008

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to padi*0409

yeah i just looked.. 1276 revised feedback thats beyond a joke..

 

At what point does anyone in a management position at ebay look at something like that and think 'hmm mebee that might give a TERRIBLE BUYING EXPERIENCE to a whole bunch of ebay users'

 

Gah!  (rude words... and a bunch of them) 

Community Member
Posts: 3,609
Registered: ‎10-02-2011

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to ferny231046

If you paid by paypal, there is no reason you should'nt get your money back, have you opened a case? they seller will not hvae a choice but to refund your money

Community Member
Posts: 10,161
Registered: ‎05-25-2010

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

[ Edited ]
in reply to beerandpizzaplz

beerandpizzaplz wrote:

yeah i just looked.. 1276 revised feedback thats beyond a joke..

 

 


Unlike negatives and neutrals, the count for revised feedback is not for the last 12 months, but for the entire time they've been a member (I can't see the profile, so have no idea how long they've been onsite). 

 

Revised feedback is also an indciation of a problem being resolved (well, it implies it, definitely doesn't prove anything either way). 

 

Not saying 1276 revised FB's isn't an indication of a problem, 'cos I'd say it is, just that it can look considerably worse if someone doesn't know it's of all time (from memory, a seller gets 5 feedback revision requests per 1000 positive FB received, so in order to be allowed to send 1276 requests, they'd have to receive more than 250k positives).

Community Member
Posts: 29
Registered: ‎01-09-2008

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to digital*ghost

yes that seller has over 250k feedback - but running your feedback revisions at limit - over that number of transactions indicates a particularly terrible seller whichever way you paint it.

 

A tool seller i buy from occasionally in the US has around that number of feedback ( 274657 total  - in 12 months 21033pos 42neut  41neg) but with 31 revisions.

 

The number of feedback revisions needs to be reduced after that many sales - like i said before 1276 revisions - not to mention all their negatives is a bad joke that reflects directly on ebay as a whole.

Community Member
Posts: 559
Registered: ‎02-10-2007

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to ferny231046
Doesn't number of revised feedback suggest they have satisfactorily solved issues and the customer has altered their feedback? It would be the negs that are more significant wouldn't it? A seller with xxx negs and no revisions means no solution was reached but fewer negs and some revisions says to me the buyer has negged before solving the issue, it's been solved so they've revised. I fail to see how that's a bad thing.

To be honest I rarely if ever look at the feedback a seller has, only look if I buy something where quality could be an issue. I never pay with anything but PayPal funded by a credit card so I know I've got 3x protection should there be a problem.
Community Member
Posts: 21,493
Registered: ‎07-23-2006

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to letscleanupmycupboards

It does not always follow Cupboards.

 

How often have you seen buyers come here complaining that the seller asked them to change their feedback before replacing the item or refunding....the buyer does so and never hears from the seller again.

 

Personally I would rather see a negative feedback comment with a follow up from the buyer saying that the seller had rectified the problem.  That way the reader knows what the problem was in the first place.

Community Member
Posts: 2,873
Registered: ‎06-24-2013

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

[ Edited ]
in reply to ferny231046

ferny231046 wrote:

Ordered turbo brush in June. It didn't work & still waiting for replacement.  They refuse to give me refund, stating they can't afford to do that.  Bad luck about my money.


I haven't a clue who you bought from but it doesn't matter anyway. The time for communicating with the seller has long gone. They lied to you then & they'll lie to you again if you give them half a chance.

 

Do exactly as padi suggested. If you are within the 180 days time limit to open a case, do so & make a claim. If the seller sends a message, totally ignore any promises. Do not follow through on any suggestions/directions from the seller. Continue with your claim till you have a refund.

Community Member
Posts: 4
Registered: ‎09-08-2017

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to beerandpizzaplz

Yes I paid with PayPal & as I ordered in June I would assume I am within 180 days.

Community Member
Posts: 4
Registered: ‎09-08-2017

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to padi*0409

How do I put in a claim?

Community Member
Posts: 9,114
Registered: ‎03-14-2009

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to ferny231046

Log into your Paypal account and go to "resolution centre".

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"Start me up I'll never stop......"
Community Member
Posts: 10,161
Registered: ‎05-25-2010

Re: Ordered turbo brush in June. Received but did not work. Haven't received replacement or refund.

in reply to beerandpizzaplz

beerandpizzaplz wrote:

yes that seller has over 250k feedback - but running your feedback revisions at limit - over that number of transactions indicates a particularly terrible seller whichever way you paint it.

 

.


Aye, that's why I said it's still indicitave of a problem (or problems).

 

Despite appearances to the contrary, I didn't post the info to try and make the seller being discussed look better, but just to clarify what the numbers mean (because most people presume it does work the same as feedback and the number is for the last 12 months). 

 

I used 1276 as an example because it was here in the thread, but my main purpose was to point out that the revised feedback can look worse than it is, eg with the seller in your example, if someone looks at their FB profile and maybe sees a very low (or no) amount of non-positive feedback, but sees the 31 revised FB, they might still think that's a bit high for 12 months, depending on how many FB they've received in total for that period, perhaps (i.e. it would look like more than 2 a month, where in reality it might be around 3 a year).