on โ15-05-2012 04:34 PM
When selling I have ALWAYS given feedback when the customer pays for the item. The quicker they pay the better the feedback. AS IT SHOULD BE.
- - - - - - - - - - - -
When buying how ever I have found a lot of sellers do not leave feedback until you leave them feedback. Is this GOOD practice? I don't think so, in fact it causes me to give poorer feedback than I may have originally as I class this activity as bad customer relations in the 'seller's communication' area. As a rule I start asking why I had not received any feedback after four to five days, then if I do not receive a reasonable answer and immeadiate feedback the seller loses points. As a majority of postal times from sellers average at least 7 days I usually wait that long before "reducing" the stars on communication. Then every four days they lose another.
Today I contacted a seller asking "why?" on an item 320731808127 purchased on the 9th of May and received this reply:
"Dear robert_053,
Hi
thank you for your information.
our system work that when customer leave me positive feedback.
the system leave him positive also.
please leave me first.
miranda"
to which I have replied:
Hello Miranda,
That is very rude.
I order and pay for items straight away and so I expect positive feedback STRAIGHT AWAY!
What YOU are doing is extorting good feedback from customers so they will get good feedback too.
IF you had checked my members profile page you would have discovered that this is a particular "HATE" of mine.
It also causes those sellers who do it to LOSE 'points' when it comes to me making my assessment.
To me that is a "failure for proper seller's communication"
**excerpt from my page
**quote**
Business Information
NOTICE TO SELLERS!When I purchase your product and Pay immediately, I EXPECT feedback immediately!! Should you delay feedback, until I receive the item and give YOU feedback, you WILL receive LESS STARS in communication the longer you delay!
**endquote**
Sincerely,
Robb
Do YOU think I am right in doing this?
on โ15-06-2013 10:35 PM
**sigh**
on โ15-06-2013 10:44 PM
**sigh**
Ditto
on โ15-06-2013 10:45 PM
As a buyer I also expect to have feedback once I have paid not after I leave them feedback first.
Why? You are a declared seller, you know that buyer feedback is optional and irrelevant.
on โ15-06-2013 10:58 PM
Hi,
I find alot of power sellers leave feedback as soon as you pay for something (maybe it's automated??) but I don't let it worry me if they wait until you give feedback when you've actually recieved the item, I think this way, they know you have got it and everything is okay.
on โ15-06-2013 11:10 PM
Hi,
I find alot of power sellers leave feedback as soon as you pay for something (maybe it's automated??) but I don't let it worry me if they wait until you give feedback when you've actually recieved the item, I think this way, they know you have got it and everything is okay.
Exactly
on โ16-06-2013 12:13 AM
This thread is past it's first Birthday, will it make it to age 2 one wonders?
on โ16-06-2013 12:18 AM
It might, its been resurrected a few times, obviously still has relevance to some.
on โ16-06-2013 12:19 AM
Almost guaranteed
on โ16-06-2013 12:30 AM
I am a buyer who likes feedback. I guess after reading how the sellers don't see a reason I should get it or feel they don't have time to leave it I have decided to do the following.
If a seller leaves me feedback after I order and pay I will leave them feedback based on there service.
If a seller does not leave feedback I will no longer leave them feedback.
Simple I think.
on โ16-06-2013 12:35 AM
I think most sellers would be happy with no feedback rather than less than optimal feedback based on a buyer's perception that feedback for the said buyer meant anything.
So, I commend you. And hope other pretentious buyers follow suit.