help with extrme communication difficulty

[mbau6470]

I am having difficulty with a seller from china.

A while ago I had asked the seller if i could withdraw a bit , it was for just 0.99 cents. The seller wrote and that kind of chinese english something like : yes fine , everything fine.

Now ,three weeks later ebay says I need to pay in three days or they will take action , they offered in those automatic messages that i should contact the seller.

I have done that now twice but i do not think the seller can actually understand what I am writing. All i get back issomething like :

DO YOU HAVE PROBLEM CAN i HELP

I really do no know what to do about it - it just would be crazy to get struck of ebay for a o.99 cent unpaid item.

All i can hope is that ebay has some sense somwhere. I have not worked out how to contact a real human ebay  employer about it, everything is just computerwisdom ( or not)

Can anybody give me some advise

[digital*ghost]

As it seems unlikely communication with the seller is going to be able to resolve the problem, the two simplest solutions are: pay for the item (unless there is an excessive postage amount involved, or you don't want to on principle), or allow the dispute to resolve without payment and receive the strike, which can then be appealed on the basis that the seller agreed to withdraw the bid (if this is your first non-payment, it is unlikely to affect your account standing at all). 

I understand that in all fairness, it appeared that the seller agreed to withdraw your bid before the auction ended, so either option is not the ideal resolution when, if the seller had understood and followed through with your request, this situation wouldn't have been created, but as it stands those are your only two real options. I suspect that if you contacted eBay and spoke to a rep, they will tell you pretty much the same thing (in that they can not resolve the dispute independently, so if you receive a strike, you will have to appeal it). 

[*crikey*mate* · Accepted solution]

How to contact a real person at eBay

1) Go to customer support tab at top right of screen.

2) Open

3) A little bit below the coloured logo on the top left are two more tabs - one of those reads "Contact eBay"

4) Click and you will be taken to a choice of categories - for this I am thinking you need "buying"

5)Hover over "Buying" and you will get a drop down list - pick one that closely resembles your problem.

6) Click on that and you will be taken to a screen "Contact Us

7) One of the options is to call them, or get them to call you within 3 minutes. Either of those options is a real live person.

[phorum_junkie*]

At any time up until the last 12 hours you can withdraw the bis yourself so the if it was within that time frame the seller could well have thought you were asking id it were all rigt to do so, if it was in the last 12 hours then it could just be that they failed to understand. As DG said you really only have two options, pay up or take the strike. For such a lw value item I would just pay up unless it was very excessive postage.

[i-once-was-bump]

You have had a couple of refunds and 1 bid retraction in the last 12 months so maybe you should be a little more careful when committing to buy an item.

These transactions on ebay are binding and to not go through with a purchase of a 99 cent item is a little petulant.

Just pay for the item and then start thinking about things before you buy them.

If the postage is too high then only pay the 99 cents because you must pay for the item but I think you should pay the postage no matter the cost.

ebay is not a playground.

[phorum_junkie*]

ebay is not a playground.

Well I can't agree with you there Bump! I think ebay is a giant playground but it is ebay's playground so ebay's rules apply and they say if you want to play then you have to pay 

[vauxbed]

Before you get all involved with cancellations,refunds etc. (for which the other respondents have given advice), you should be absolutely sure that the message(s) you sent, have in fact been received in their entirety.

Refer to my post :

"CONTACTING the Seller!" posted on Thursday (back a page in the forum listing)

If you sent an indented message and the seller received only the the un-indented "hello seller Thanks buyer" lines; they would reasonably perceive that you were trying to contact them and reasonably ask

DO YOU HAVE PROBLEM CAN i HELP

Scroll down their message and if your message is there it will be in the form that they received it in.

If it is deficient then resend the message, with an appology, but in a simple non-indented form that will pass through EBay's simple system.

If it is all there as you believe you sent it , then proceed with the action as advised by the other respondents.

[mbau6470]

thank you for the feedback

I just had to accept the strike as i was not prpared to pay $20 in postage,

I just learned to be more aware when dealing with non english speaking ebayers

Michaela

[mbau6470]

Thank you

good to know how to do it if one needs to

[mandy-gs]

Use this site to write your message. Write your message in the box. It will covert it to any langauge you choose. You can then copy and paste it into an Ebay message.

www.worldlingo.com/en/products_services/worldlingo_translator.html