Is this rude? Telstra Billing

[donnashuggy]

Do you think it will work?

Dear Telstra Billing

I am over phoning about the inept billing of my account. To cut a long story short I was having terrible trouble with my cable going offline even when several technicians came and went. This went on for months.

Because I was having ongoing issues Telstra suggested I add data to my iphone, they would bill me but then credit me for this usage. I am still being charged EVEN AFTER REQUESTING THEY REMOVE THE DATA, this was after a lengthy call a few months back.

I am enclosing a cheque for 50% of this bill as a measure of good faith on my behalf as I simply do not have the time nor the inclination to speak to someone from overseas and repeat everything AGAIN that I have already spoken about several times.

When someone with knowledge about these issues I have been having has the time to call me or write to me with a correct balance I will stop writing in CAPS lol 🙂

[crystal**flake]

On the phone.

[donnashuggy]

Well the letter has had some effect, I just received an apology via phone and they said they are reviewing my billing since January and are sending a revised bill detailing all the credits due (and the call was from Australia)

[i-once-was-bump]

Well done Donna, you have just been appointed the official writer of complaints to Telstra on behalf of ebay members because you are the first person I know to have any success.

It is rare for anyone to respond to letters, most business want to do it all via email or moblie phone testing.

[donnashuggy]

Maybe because I included the letter to billing along with my part payment? I thought that might get their attention as they would have to manually change the amount paid and take a closer look.