I understand Stawks xxxx
I think that the police turned it into what it became and it's terrible that they did that. All they had to do was quietly say to the men that they thought it was a 'nothing' situation .. they'd have done well to have sat down and had a coffee with them, then told the manager and employee it that it is quite silly to do what they did and a waste of police time.
It seems, from what I have seen, in the USA, people call the police for a vast amount of reasons that are nothing to do with police at all, rather, just ordinary stuff that citizens should fix amongst themselves without violence and/or stupidity.
Quite often, I go into a cafe to wait for friends to join me for lunch or morning tea, and if they are late, I could be sitting there for quite a while. If that looks like I am sitting there just using the cafe, not buying anything and using their utilities, then that's the uncalled for staff interpretation. Without asking me first why I am there before calling the police, it would point to hysteria and paranoia on the part of the staff. Perhaps that's the way now of 21st century dysfunction, shoot first, ask questions later when it's too late and the damage is done to innocent people? ... 
Opinion are just that, opinions. They are formed from the information given at the time, rightly or wrongly.
Rightly/wrongly are the operative words and for now, unless different information is offered, I will stay with the opinion that the police could have acted with diplomacy and manners. In fact, in my opinion, they should never have been called.
However, I do agree with you that there are many times when opinions do not take account of facts. That's probably because, in many cases, the facts are not known until much later due to media that have knee jerk reactions and print what they like, not what is real.
