2 weeks ago - last edited a week ago by luna-2304
I placed an order which included 'qty 10 used stamps entitled 2008 Australia for every occasaion set of 2 FDC Merrylands NSW cancel' at a cost of $5.95 from seller <Removed> . E-bay accepted the order EXCEPT for the above item when they advised 'order not successful - not included in total amount - payment not made to seller yet.' I had not received a ETA from the seller but nevertheless I emailed to confirm but he has not replied. According to my credit card statement Paypal has paid the seller for this item and has debited me the sum of $5.95. The Paypal statement reads 'Feb28 ebay - <Removed> $5.95 payment.' Please advise when the $5.95 will be refunded to me. Regards, Sonja Sontag
2 weeks ago
You are not contacting Ebay here - this is a community board, we are just buyers & sellers like yourself.
If you can't get a reply from the seller, use Help & Contact to contact Ebay for support.
2 weeks ago
If you bought more items from the same seller and received those items then DO NOT do a dispute for item not received. You will lose the dispute if the seller can prove you have received a parcel.
You need to open a dispute for item not as described in this case.
But it is far better if you can sort it out with the seller before opening a dispute.