HOW TO CONTACT EBAY

[codiarna]

I have been trying to contact ebay customer service for over 2 hours and just keep going around in circles. Does anyone know of a contact number or email for them. I just want to speak to someone on the phone, and the call back option only allows USA or Canadian numbers.  I am in Australia so it won't let me leave my number. 

[sandypebbles]

There aren't any

eBay Help at the top of the page is how to contact them

Or you can post your issue here (no personal information) and get advice from fellow members who actually use eBay and know the policies

Rather than overseas based cs staff who simply read/type from pre-written scripts 

We are also all in Australia here

[countessalmirena]

Are you trying to contact eBay on eBay.com? It sounds as though that’s what you’re attempting as you mention US/Canadian phone number requirement.

You need to contact eBay on eBay.com.au. The contact link for eBay Live Chat is at the bottom of every Help page. Link: https://www.ebay.com.au/help/home … scroll down to bottom of page.

Phone help came to abrupt stop during start of COVID. There are some circumstances where phone help is available but primarily for things such as when eBay account has been hacked… 

Email is completely useless. It won’t be “read” for days, and even then, not by a human but by a BOT. The replies are BOT-generated and most of the time are not even related to what’s been asked.

Use the Live Chat… and you ma have to be persistent in asking to speak to a live person, as the wretched AI bot “assistant” may be the first option. Just type “I need to speak to a human being” or words to that effect.

If a phone option does appear, it will be Australia-specific.

You might want to try asking your question on these boards first, as the responders here have a wealth of eBay knowledge of policies and how to deal with them and with common eBay issues. If we can’t help, we’ll say so and advise you to contact eBay Live Chat. If you post an issue here, don’t include your full name or any contact information, don’t “name and shame” an eBay user, but you can post the item number of the item in question if it’s a transaction issue. (Not order number as we can’t see that.)

[dapeng_13]

Where is my order 

[sandypebbles]

Other members have no possible way of knowing where your order is.

Have you asked the seller?

checked tracking?

what is the estimated delivery date?

Rather than post off topic on and old thread, open your own if you want other members to try to help you

Is this from the dropshipping seller?

Or the dodgy seller registered in China?