Hello, mhus16,
Can you describe the problem you're having? What error message are you getting? Try taking a screenshot and posting it here.
As enigmabear has said, you're not contacting eBay by posting on these boards. They are public forums on which any eBay member can post, and the responders are, like you, fellow eBay members who give voluntary helpful advice and information. (The standard of help is usually well above the type of cut-and-paste help provided by eBay customer service.)
