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Community Member
Posts: 1
Registered: ‎01-12-2010

Re: General gripe about Supercheap Auto.

in reply to xb50gs

Went to Super **bleep** in Maryborough this afternoon to get a set of wiper blades for the daughters Yaris, coundn't find a set of 3, the so called shop assistant,( looked like something out of a horror movie) assures me the set of 2 long ones that sayes yaris on the wrapper will do the trick, just cut the long one to use for the short front one and the rear window, not convinced but he said no worries if they don't fit bring them back, well about an hour later guess where we are, yep thats right back at SC, I tell the girl at the counter the story and ask for money back, well thats when the fun started, she calls the tattooed zombi to get his side of the story and of course it is totally different to what he told me, after a very short but very heated exchange with zombi, manager decides its probably not a good idea for me to be in the store any longer so gives money back, I go 3 doors up the road to REPCO, a very nice, very young lady serves me, in no time at all we have 3 wiper blades fitted for nothing and $3.00 cheaper than Super **bleep**.  REPCO al the way from now on.

Community Member
Posts: 2
Registered: ‎09-11-2013

Re: General gripe about Supercheap Auto.

in reply to xb50gs
Are you almost 80 percent full of it? Yes. Why? Because I work there. We do not keep belts the cost anything over $40. We do not and never have installed batteries due to insurance reasons. So where did you get $15 from. We stock at least 30 z115 at anyone time . And god forbid we are employing young ones and giving them a chance to earn and learn. I mean they are only our future
Community Member
Posts: 2
Registered: ‎09-11-2013

Re: General gripe about Supercheap Auto.

in reply to xb50gs
We dont fit toolboxes. Ahder
Community Member
Posts: 1
Registered: ‎09-14-2013

Re: General gripe about Supercheap Auto.

in reply to xb50gs
last time I was in there, none of them knew what a timeing gun was. I had to find it myself and explain what it does because the staff was that young.
Community Member
Posts: 1
Registered: ‎09-23-2013

Re: General gripe about Supercheap Auto.

in reply to xb50gs

I went to super cheap at Coffs Harbour to redeem 4 gift cards that i got from doing online surveys. I had been saving the cards till I had enough to make the 3 hour round trip from my home worth the effort. When I got there the "Blond" girl behind the counter informed me the cards had been used???? I assured her they were all brand new but she was adamant they were invalid??? I contacted the web site the cards came from and was informed by them they will be replaced and apologised for the trouble. Going back to the same store, armed with the new cards, the same "blond" girl asked me if these cards were stolen as well??????? I was MORE than PI**ED off and asked this "Blond" is that the sort of question you ask everyone that presents these cards? I then asked to see the manager so she could ask me that question again in front of her boss! She declined but because of silly girls like this as well as their prices, I will NEVER be back! Bursons Spares in Coffs are infinitely better and have far more knowledgeable staff.

Community Member
Posts: 1
Registered: ‎11-09-2013

Re: General gripe about Supercheap Auto.

[ Edited ]
in reply to deadly-dunny

i had the same problem with gift cards, useless things.

supercheap used to fit batteries until a fire from one shorting out. i know the person. $3 to fit wipers,

most staff in supercheap are nice and will look stuff up. they actually get stuff from bursons.

you think they are rude you want to see some of the customers. filthy old men perving on young girls. how low can you be.

abusive, dont know what theyre after, calling things the wrong name. i could go on. customers are so rude and theyre not always right.

 

Community Member
Posts: 733
Registered: ‎02-06-2004

Re: General gripe about Supercheap Auto.

in reply to twonew1967

This thread still going? Smiley Very Happy

One other point I can make, in SA we have a similar franchised setup, Sprint Auto, have at least 2 very knowledgable veteran parts interpreters in each store, backed up by trainees (future experienced interpreters) who aren't afraid to ask questions if they need to.

Parts ordered in have NO delivery charge, and usually available in a few hours. They acknowledge they have 4 delivery runs per day, regardless how much is on it, so costs them no extra to order another item.

They stock quite a decent range of proper parts for most makes and models, so that ordering in thing is not all too frequent anyway.

____________________________________________________________

Yes, I have an opinion. No you don't have to agree with it. Yes I do have a right to it.
Community Member
Posts: 4
Registered: ‎01-26-2014

Re: General gripe about Supercheap Auto.

in reply to lane-ends

A lot of what you guys are saying is sooo  close to the bone, read Rocca Bros mentioned, yes, they did have the edge, you want it, they had it, awesome service, and even if stuck would show you the schematic, (broken into parts pictures).

 

Can remember reading in an old street machine once, about the release of the gen 3, all alum block, it went something like " it will be a long time before us guys with dirty fingernails and no bank balance get our hands on one of these"

I have dirty fingernails and drive a Grange, since 2008.

 

Another great quote was about the parts jockeys, " It will be no good fitting headers the guy said would be right, when you cant even get the bolts started, and your 100 klicks away from the shop with no wheels"

 

SC would rather sell seat covers or car stereos than car parts, Adelaide boys are well cartered for, Vanloens, Sprints, and many a performance shop, Outlaw, O.G speed etc

 

Community Member
Posts: 1
Registered: ‎03-01-2014

Re: General gripe about Supercheap Auto.

[ Edited ]
in reply to 1sweetap6v8

"

Firstly Super **bleep** Autos,  have a right to open as many stores as they like in any area they like as long as it complies with council regulations.  Its a free country.

 

 

 

 

 

Secondly  If you dont like them dont go there they will soon make there decision if its viable to stay.

 

 

 

Thirdly They always open next door to repco or as close as they can it makes business sence.

 

 

 

 The rest is irrellivant and is just a load of hot air."

 



agree'd whole heartedly, but the bit about hot air? wrong. sharing your experiences of a business in order to counteract misleading advertising is just good commonsense, and an essential part of a freemarket

Community Member
Posts: 1
Registered: ‎04-17-2014

Re: General gripe about Supercheap Auto.

in reply to xb50gs

 

 

Supercheap auto makes a galactic target for itself, for good and bad reviews.

 

Yes the prices can vary, compared to the competition, BUT this is a free market, and its up to you the customer to decide between convenience, etc, compared to price AND they PRICE MATCH most stocked products.

 

Yes, the staff are young, frustrating at times, maybe without much knowledge, but everyone has to start somewhere, HOWEVER if you want a knowledgeable answer from Supercheap Auto, ASK for the Manager, they will find a solution.

 

And what type of reception do you get from an old fashioned, Full-on, hardcore performance/spare parts shop? Complete and utter contempt if YOU dont know the exact name of the part. Inexperienced, non motor-head types, retired grey nomads, mothers or young customers, get easily intimidated at these stores...hell, ive had my nose 'put out of joint' by fcckking arrogant know-it-all parts guys occasionally!!! 

 

just my 2cents...

 

 

 

 

 

Community Member
Posts: 10
Registered: ‎05-25-2008

Re: General gripe about Supercheap Auto.

in reply to pablopicasso69

If you need help etc or know what you want go to Odin Auto Parts. Accross the road from NastyCheep Erindale Road Balcatta Perth.

 

Been there done that.

Community Member
Posts: 2
Registered: ‎08-18-2004

Re: General gripe about Supercheap Auto.

in reply to alectraproject

Been put off by a few of the majpr franchises lately including SC and Repco. actually, BIG W had better producst, prices and service (Exide battery and Mobil Oil) and as for other consumables such as wipers, filters and fluids, going straight to Holden (or whoever makes your car) can often be a fair bit cheaper and youre getting genuine parts with a generous warranty that are often (not always) a superior item..



"Bite off more than you can chew and then chew like hell" - Peter Brock
Community Member
Posts: 1
Registered: ‎01-29-2008

Re: General gripe about Supercheap Auto.

in reply to xb50gs

SuperCheap-NO thier not

 

SPARKPLUGS  My roller is a Mercedes Benz CLK320 wich uses 12 spark plugs. But if you own any brand car which uses PLATINUM plugs then read this.


Here is a facinationg look at PLATINUM spark plugs. Supercheap will sell them to you for around $22-24 each.

My roller is a Mercedes Benz CLK320 wich uses 12 spark pkugs.

 

You can get double platinum for yor car from AC-Delco for $.7.40 each. Gebuine AC Delco Plugs for Toyotas, Hondas,Mercedes Benz, BMW, Hyundai, Jaguar, Mitshubise,Ford, Holden and many other brands .     Long Life 100 Ks quality plugs..

 

ANY HOLDEN DEALER PARTS can sell you your PLATINUM plugs way cheaper than SUPERCHEAP.

 

If you need PLATINUM PLUGS go to the AC delco online catalog (Link Below) 

and enter your make, model, engine and it will give you the part numbers,  then ring a holden dealer and they are yours at a TRUE price.

 

FORGET A  MAZDA dealer.

MAZDA Maxx Sport Hatch 2006    4 PLUGS

Holden Quoted $7,20 Each           $ 28.8

Supercheap $ 24.79                     $ 95.16

Mazda Dealer #37,.44 Each         $149.76

 

Hope you all save some cash. Use the AC delco online catalog.

http://www.acdelco.com.au/online-catalogue/acdelco-online-catalogue.html

 

Cheers

 

 

Community Member
Posts: 457
Registered: ‎09-15-2014

Re: General gripe about Supercheap Auto.

in reply to atrothe

Supercrap Auto!

 

I bought these SCA home brand items:

 

Jack and stands set

Undercar garage creeper

Fold-open tool set

 

A metal safety strap broke on the jack.

 

One of the holes for the castor wheels on the creeper was drilled on the side of the rail, so I have three wheels down and one sideways (looks hilarious, but still works okay).

 

The fold-open toolset case doesn't hold the tools properly, so they fall out when you go to close it, or open it.  It's like a prank being played on me every time.

Community Member
Posts: 649
Registered: ‎10-30-2015

Re: General gripe about Supercheap Auto.

in reply to kaylachampion

kaylachampion wrote:
Are you almost 80 percent full of it? Yes. Why? Because I work there. We do not keep belts the cost anything over $40. We do not and never have installed batteries due to insurance reasons. So where did you get $15 from. We stock at least 30z115 at anyone time . And god forbid we are employing young ones and giving them a chance to earn and learn. I mean they are only our future

That sounds more like my experience at super cheap. I am not really a big car person but on the few times I have needed something like oil or whatever I am happy to go to supercheap they always offer a responsible price I can go in buy my stuff and get out. If I go to a dealer they want to give me the history of cars and what makes them go like I care. If SuperCheap are alf as bad as the OP and others reckon they would of closed a long time a go seem to be going strong to me must be doing something right

Community Member
Posts: 56
Registered: ‎08-05-2005

Re: General gripe about Supercheap Auto.

in reply to xb50gs

Yup, looking to get some brighter H4 60/55W 12V, one of the most common bulbs and SupercrapAuto have the NARVA H4 plus 120 for $82 when they are available from every man and his dog on ebay for under $48, that is a massive price difference on such a common item. Strangely enought there is only one review on the Supercrap site for the NARVA plus 120 and in that review it points out that you can get them for under $50 from ebay. So you have to give them credit for posting that.