How eBay can investigate the missing item from USA to Australia?

gfro2068
Community Member

We've bought an item from USA through Ebay to Australia. Global shipping system shows that our item is delivered but we've got nothing. We called to FedEx and Australian Post. FedEx said that our item is lost during transition to Australian Post. Australian Post has only tracking number of our item, but not physically the item by itself, for this reason not any delivery is happened. How does eBay can help us in this case?

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