Who is wnDirect and how do I contact them?

I am trying to find a parcel that was sent to me from the U.K., from a seller who I have used before, without any difficulties.  On this occasion, tracking indicates that my package is with wnDirect and has been since 17 December 2017.  Our local Australia Post has not received this package.  We have been overseas since 15 December 2017, having only just returned, hence the delay in tracking this item as we had thought it would be held by our local Australia Post as we have no road side delivery where we live.  Sadly, No!  They have not received it, but wnDirect tracking indicates it is awaiting pick-up, but does not indicate from where, or how to contact them to arrange for pick-up of this package.

 

I would be very appreciative if someone can point me in the direction of contacting wnDirect.  Online searches brings up no enquiry form or phone number.

 

Nell

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wndirect.com     Near  bottom of home page (Just below FAQ)  is a contact tab.  Click on the tab, click Parcel Query - complete and submit form.  Or just ask the seller