on 09-11-2017 10:12 AM
If you have a problem with the item you should first contact the seller. Most sellers, even Chinese ones will try to help you if you have a problem. If you can't get satisfaction from them you can open an 'Item not as described INAD dispute to get your money back.
If you do have to open a dispute don't fall for them asking you to close the dispute before you have either your refund or replacement.