Community Member
Posts: 2
Registered: ‎06-04-2017
Accepted Solution
I would like to refund a couple of dollars overcharge on postage ,to a customer who paid by papal.

i am new to selling and cannot find out how to make a refund to someone. hELP PLEASE.

Accepted Solution
Community Member
Posts: 1,017
Registered: ‎09-09-2009
Answered
in reply to flyingfree**431

I think some people do it through ebay but I just sign into my paypal account, click on the relevant transaction, then click on the button that says Refund this transaction (or similar), then type in the amount you want to refund and confirm it after you check the details on the screen that comes up. 

 

You'll see that the buyer gets the full amount you type in but you won't lose the full amount because pp refunds you the fees already paid on the portion you refund.  Hope this bit doesn't confuse you but I thought I'd explain it so you know why it shows several figures when you're doing the refund.

Other Answers: 0