OK I had my first paypal dispute, buyer lodged claim saying an item I listed was not as described as sizing was incorrect. I provided proof that the lingerie was listed as correct size both in European and Australian. I also stated in listing as it was lingerie I couldn't accept refunds. I hadn't heard from PayPal (as buyer and I both put our sides and then it was left to them to decide). Anway it said that it was under review by PayPal and that a decision would be made by 2nd Sept. Well that date was getting close so I logged in to see if anything was happening only to discover that on 20th August they closed the case! It said that both buyer and I were emailed the result on 20th, but I have no email at all (I checked all folders, spam, trash, inbox etc, nothing!). When I click on the history it has 2 screens, one screen says the case is closed because I confirmed that I had received the item back and the case was "granted". I did not confirm that I received it back, in fact they never told buyer to send it back. Then when I click on another screen it says that the hold on the funds have been lifted and that I can access them and it shows here payment as still there. I don't understand. This is the cut/paste of the only info I have" Status 12 Aug 2013 The funds that were placed on temporary hold are now available for use Removed 20 Aug 2013 Update to Reversal Cancelled What does that mean she got her money (and the item?) or I did? I sent a message to them but I am not confident they will reply, or it will be some automated response as it always is. Does anyone know what the likely outcome was or how else I can find out?
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