$30 voucher

So, I got my $30 voucher and read the T&C, which said that I can only redeem it against the cost of item, not shipping.  Fair enough, but does it mean I cannot buy something that has free shipping?  I cannot see that mentioned anywhere.

Has anybody else used these vouchers?  Last time I got one, I bought something I did not really need and then the voucher was not accepted; I called them and was promised that the value of my voucher will be refunded to me, but even after another several calls it never came through. 

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