Community Member
Posts: 1
Registered: ‎02-12-2017
A buyer has not received item, we are sending following up emails to them but they are not respondin

A buyer has opened up a resolution case - item not recieved


the seller responses within 12hrs to give it a couple of days and advise if they are yet to recieve the item


the buyer agrees


the seller follows up a couple of days later and each day after but the buyer doesnt contact the seller back


do you refund the buyer or is the seller safe to organise ebay to close the case as the buyer is not responding to your messages?

Other Answers: 0