Getting support from eBay Australia?

[terra.australis]

Am I correct in saying that the only way to get support from eBay Australia is either via the live chat function or phone number? Is there not a single listed email address I can use to speak to the team in Australia? Has anyone tried sending letters to the head office in Sydney?

[sandypebbles]

As said, emails are pointless

It is a bot automated service with no replies 'to individuals' 

I have never thought of sending a letter, I am not sure what kind of issue would call for one or be helped by one 

Is this in regard to your funds being on hold as you are seen as a new/infrequent seller?

You do not have any recent feedback and only one 'recently' sold item

Payments on hold | eBay

Otherwise, again as said, other members can give you factual advice, use eBay and know the policies

Unlike eBay staff who type from pre written scripts