Feedback rating

[netspress]

Hi, I have received a bad feedback from a customer as the item was lost in postage. a refund was given once alerted.

Customer response was the following

i understand how feedback works, seller does not understand how to package items safely. feedback asks how my dealings were, they were not good, i did not get my item, only a ripped envelope that should have been carrying fragile electronics, thus i believe the feedback to be in accordance to what the feedback system is about

[lyndal1838]

The feedback looks appropriate to me.....harsh, maybe, but it covers what the buyer felt about the transaction.

Too many sellers think that a paper envelope is sturdy enough to post items safely.....most buyers would disagree.