how do you `collect' a re-stocking fee on a return for change of mind.

[alexpop51]

Hi there,

There doesn't seem to be anyway to process the reduction of a re-stocking fee from a refund. The 2 options are item cost refund or item and postage refund. Is there any point in listing a re-stocking on the listing if it is not really able to happen....

I am happy to give buyers the opportunity to return for any reason, but it is costing me a lot & a estocking fee would defray some of the costs.... any ideas?

I thought of charging  for postage and refunding posting cost if they keep the item - sounds mad I know, but the return costs should really fall on only those who are returning because they didn't fancy it...

Thanks for any insight & help!

[lyndal1838]

I had a look at a few of your listings and none of them mentioned a restocking fee.

If it is not mentioned in the listing you cannot charge it when the item is returned.