Unfair negative feedback - please help.

[magnanimousworld]

Hi everyone,

I use this ID for only selling and had a store for a long time and closed it later.  

Now after this hard work of maintaining my 100% feedback, one buyer has left me a negative feedback, saying the shoe colour in pics is white whereas it is grey item that she got.  

Moreover the feedback was left impulsively as before leaving feedback I got no message from the buyer and I was not at all informed about the complaint she had. 

I request other fair eBay members please check the shoe colour in pictures.  As per me the pics have no white coloured shoes because they were not white in real.   

I mentioned at one place that shoes are beige.  But I didn't write the colour in the description.   

The ones I posted out are very much the same as in pictures so how can they become grey.   There are many similar Brooks shoes selling elsewhere online and are same as these. 

Please help.  My future as seller will be heavily impacted. 
My feedback has gone down by full 10% because I came back to selling after some urgent break and now got this reward.

I have written to eBay but still awaiting response. 

Thanks

[2106greencat · Accepted solution]

I agree it is unfair to receive negative with no communication from the buyer.

Always state the colour in the listing as all computers will show a variance in colour.

You could contact the buyer and see if they would agree to a feedback revision if you can come to an agreeable compromise, other than that I don't think eBay will remove it.